Manage diverse operations for an oil and chemical supplier including payment and invoice oversight, order scheduling, freight quote securement, delivery logistics, and documentation administration, for a portfolio of 20+ customers. - Optimize weekly financial reporting by identifying deficiencies, developing a data tracker, and implementing customer data notes, illuminating insights across Sales team members and minimizing financial risk.- Build a new order tracking system to standardize documentation, enable gap and trend identification, and provide accurate tracking, garnering team-wide adoption while mitigating risk and redundancies.

Fulfilled an evolving caseload of orders for an online delivery service including order prioritization, time management, and quality assurance, successfully executing 60+ orders weekly.- Enhanced the customer experience through transparent communication, expectation setting, and collaborative problem solving addressing any inventory issues or quality concerns, maintaining a 4.98/5.0 customer satisfaction rating.- Optimized the order process by identifying gaps and deficiencies, analyzing inventory trends, evaluating facility floorplan, and implementing corrective action plans, decreasing completion time by 50%.

Directed administrative operations for an aluminum manufacturing and distribution company including inventory management, order processing, and customer service for 30+ employees, supporting clients such as auto manufacturers and hospitals.- Standardized order documentation by building a digital system for employees to submit supply requests including needs assessment, gap identification, and solutions development, improving tracking while minimizing discrepancies and liabilities.- Enhanced inventory reporting by evaluating manual documentation, assessing warehouse stock, updating digital files, and cross-referencing SKUs and pricing, empowering data-informed decision making and presenting findings to senior leaders weekly.- Managed international partnerships by confirming order pricing and quantity, preparing shipments for customs processes, and ensuring timely delivery, across contracts averaging up to $12K.- Led system utilization training from developing SOPs and targeted messaging to creating best practices guidelines and distributing documentation, enhancing capabilities across 8 employees.

Oversaw order processing for a water shipment facility including cross-functional collaboration, documentation management, customer service, and complex scheduling, for a caseload of up to 180 weekly. - Optimized quality by cross-referencing bill of lading, resolving discrepancies, and maintaining ongoing customer communication, minimizing liabilities while enabling timely and accurate order completion.

Performed operational support for a produce distribution center by managing shipment orders, directing customers across facility, and assessing truck axle weight, across up to 40 drivers daily. - Streamlined order documentation including providing bill of lading to drivers, confirming order details, personal information, and vehicle status, and reporting discrepancies, ensuring alignment with state and federal regulations.- Mitigated risk exposure to align with order fulfillment regulations by assessing performance, identifying inconsistencies, and implementing company-wide change process, eliminating incidents.