• Identification and Qualification of New Business Opportunities: Conduct market and competitive analyses to identify potential customers and new markets.• Lead Generation and Qualification: Reach out to potential customers through cold calls, emails, and social media to qualify leads and understand their needs.• Relationship Building and Maintenance: Establish long-term, trust-based relationships with potential customers and partners through regular communication and follow-ups.• Collaboration with the Sales Team: Work closely with account executives to pass qualified leads to the sales team and coordinate meetings.• Data Analysis: Analyze sales data and market trends to improve sales strategies and identify training needs.• Reporting: Regularly report on sales activities and results to the Business Development Manager.Tools: LinkedIn, SalesNavigator, Hubspot (CRM)

• managing a team of agents (8-10 HC) • budget management (team budget: development, integration, trainings)• data management (vendor, customer, asset)• process improvements • process automation (cooperation with IT team)• resposibility for the recruitment process• building relationships with the client• creating & adjusting procedures• motivating & engaging the team• participation in audit & preparing audit evidence • resposibility for KPI's (handling time, quality of the data)• performing administrative tasks (changes in the schedule, holidays, signing contracts)• data analysis • data security• responsibility for internal/team projects • reports (data preparation, reports creation, analysis)• CRM• SCCTools: SAP, ServiceNow, Microsoft Visio

• managing a team of agents (14-18 HC)• feedback• supporting the recruitment process• resposnibility for onboarding of new team members • supporting team members in their development (annual objectives, monthly goals, improvement plans)• setting goals & individual action plans • performing administrative tasks (changes in the schedule, holidays, signing contracts)• resolving escalations of the client• responsibility for different KPI's (NPS, CCPH, KDI, AHT)

• managing a team of agents (15-17 HC)• process- and softskill-oriented tasks, a. o. creating additional materials• working with KPIs and fulfilling quality & effectiveness targets (e.g. NPS, CCPH, AHT, KDI)• evaluating contacts in line with quality procedures & standards• improvement activities with agents (feedbacks & coachings)• data analysis & visualisation

• managing a team of agents (13-16 HC)• preparing of training & coaching materials for the team• supporting the recruitment process• goal-setting • responsibility for the security of customers' sensitive data• motivating and involving the team• process improvement• working with escalating customers

• answering customer queries via phone, e-mail, chat• FrontOffice & BackOffice• additional mentor role: process & technical support for other team members

• answering customer queries via e-mail & chat• BackOffice