Marcos Aleman Herrera Email & Phone Number

Europe

Financial Crime Analyst for Deutsche Bank

Gibraltar

• Skills and tasks
• Handling alerts from an internal monitoring tool regarding the guidelines from the United Kingdom Gambling Commission, and the Spanish and German authorities.
• Checking and analyzing sent documents and taking the appropriate steps.
• If markers of harm are found, analyze them and weigh them against the applicable regulations to determine whether interaction is necessary.
• Performing background checks, regarding the found data.
• Conducting interactions according to the analysis by email in English, German, and Spanish. Verbal interactions per telephone in English and German.

Gibraltar, Gibraltar

Gibraltar

Gibraltar

Gibraltar

Gibraltar

• Skills and tasks
• Handling customer inquiries via a chat-based client, telephone, and live chat in a friendly, problem-solving manner in German and English
• Providing information to the customers on in-game related issues, account status, tech, transactions, and billing issues
• Dealing with fraud cases on a daily basis, such as payment fraud, phishing attempts, scams, cheating and exploitation/abuse of game mechanics
• Monitoring depositors and follow the social responsibility rules and regulations
• Handling SR emails and chats

County Cork, Ireland

• 2010 - 2018 * Blizzard Entertainment Cork, Ireland Customer Service RepresentativeSkills and tasks
• Handling customer inquiries via a chat-based client, telephone, and live chat about Blizzard products and services in a friendly, problem-solving manner in German and English
• Providing information to the customers on in-game related issues, account status, tech, transactions, and billing issues
• Dealing with fraud cases on a daily basis, such as payment fraud, phishing attempts, scams, cheating and exploitation/abuse of game mechanics
• Taking personal ownership of customer inquiries and following up on issues and escalations including from different tiers or departments
• Meeting and exceeding customer expectation with the aim to retain them and building strong relationships.

Velez Malaga

• Skills and tasks
• Planning and implementation of mail campaigns to bind and find customers
• Supervising and managing 5 employees including quality control and human resources
• Implementing costumer relationship management

Spain

• Skills and Tasks
• Prepare meetings and presentations to gain new customers
• Helping consultants in my downline to get started
• Translate invoices from Spanish into German
• Point of contact for customers
• Build customer relations via mail and personal contact

Wilhelmshaven Area, Germany

• Department leader for military hospital departments like internal medicine and x-ray
• Trained as a supervisor and team manager
• Education as Chief petty officer at the military academy Plön
• Training as a teacher for first aid and basic nursing
• Education to petty officer at the military academy Plön
• Trainer for new soldiers in the medical field

Certificate, Marketing/Marketing Management, General, Certificate

Activities and Societies: made and fulfilled the course with a certificateonline courses in CRM and Marketing Management

Petty Officer, Human Resources Management/Personnel Administration, General, Petty Officer

Activities and Societies: - Trained as team leader and manager with a certificate - trained as a teacher for general employee management.

Examen, Registered Nursing, Nursing Administration, Nursing Research And Clinical Nursing, Certifcated And Examed Nurse

Activities and Societies: general nursing team management of a group of nurses and medical staff patinent relationship management.

Certificated, General Education

Activities and Societies: like high schoolnormal gerneral education in languages and basic sience