Mechanical Engineer with more than four years of customer service experience in Web hosting, VPS hosting, cPanel hosting and domains seeking for a challenging position in the IT services industry where I can bring my passion to deliver value to customers and with a genuine interest in customer service field. Results-driven, great communicator and dedicated teammate.
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Support EngineerAutomatticToronto, On, Ca
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Support EngineerKinsta® Jan 2023 - PresentToronto, Ontario, Canada -
Customer Service RepresentativeTtec Sep 2022 - Jan 2023Toronto, Ontario, Canada- Answered incoming calls from guests and hosts of Booking.com- Assisted guests to make modifications/cancellations to hotel reservations- Assisted hosts to address customer inquiries in a timely manner- Conducted research to provide answers for guests and hosts to resolve their issues.- Acted as a mediator between hosts and guests to resolve inquiries about the accommodations. -
Senior Customer Success SpecialistHostinger International Mar 2021 - Jun 2022• Monitored team member's attendance and deescalated complex situations from customers.• Developed workshops and training materials for new agents.• Analyzed metrics and provided feedback about the new tools in testing phase.• Categorized the type of issue the led the client to open a support ticket to identify trends and take corrective actions.• Responded to support requests from clients and agents. -
Mid-Level Customer Success SpecialistHostinger International Aug 2020 - Mar 2021• Assisted customers in identifying issues and explained solutions to restore service and functionality.• Resolved diverse range of technical issues across multiple systems and applications for customers andend-users across various time zones.• Translated complex technical issues into digestible language for non-technical users.• Documented transactions and support interactions in system for future reference and addition toknowledge base.• Identified potential sales and cross-selling opportunities in course of delivery of support services.
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Junior Customer Success SpecialistHostinger International Nov 2019 - Aug 2020
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Dropshipping Shopify E-Commerce OwnerShipmart Aug 2020 - Aug 2021Created and designed this website using mainly Shopify, inspired by my interest in e-commerce.The focus of Shipmart was to sell innovative products targeted to the Brazilian market and included:• Product and supplier sourcing• Copywriting• Create marketing campaigns in social media• Product testing• Fulfill orders• Communication with customers
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Food And Beverage CashierMount Snow Dec 2018 - Mar 2019West Dover, Vermont, Estados Unidos -
InternVíqua Indústria De Plásticos Ltda Mar 2018 - Jun 2018- Assist manufacturing projects- Use of problem identification tools (Ishikawa diagram) as well as flow diagramsIndicator analysis to identify injectors with setup time above target- Apply Lean methodology tools (Quick Setup, 5S, Continuous Flow) to bring productivity improvement- Kaizen project involving mold changeover (equipment centralization), reducing the setup time
Alessandro Monteiro Vilela Skills
Alessandro Monteiro Vilela Education Details
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Mechanical Engineering
Frequently Asked Questions about Alessandro Monteiro Vilela
What company does Alessandro Monteiro Vilela work for?
Alessandro Monteiro Vilela works for Automattic
What is Alessandro Monteiro Vilela's role at the current company?
Alessandro Monteiro Vilela's current role is Support Engineer.
What schools did Alessandro Monteiro Vilela attend?
Alessandro Monteiro Vilela attended Universidade Do Estado De Santa Catarina.
What skills is Alessandro Monteiro Vilela known for?
Alessandro Monteiro Vilela has skills like Microsoft Office, Atendimento Ao Cliente, Microsoft Excel, Vendas, Microsoft Powerpoint, Pesquisa, Engenharia, Autocad, Solidworks, Ahp, Promethee.
Who are Alessandro Monteiro Vilela's colleagues?
Alessandro Monteiro Vilela's colleagues are Katerina Fuller, 🐪 Camilla Krag Jensen, Andrei Dinu, Lindsay Williams, Andy Daupert, Kristen Clark, Stephanie Alipio.
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Alessandro Monteiro Vilela
Toronto, On
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