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Alessandro Monteiro Vilela Email & Phone Number
Support Engineer
at
Automattic
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Support Engineer
Location
Toronto, Ontario, Canada
Company size
Who is Alessandro Monteiro Vilela? Overview
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Quick answer
Alessandro Monteiro Vilela is listed as Support Engineer at Automattic, a company with 4003 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Alessandro Monteiro Vilela.
Alessandro Monteiro Vilela previously worked as Support Engineer at Kinsta® and Customer Service Representative at Ttec. Alessandro Monteiro Vilela holds Bacharelado, Mechanical Engineering from Universidade Do Estado De Santa Catarina.
Company email context
Email format at Automattic
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Automattic
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Profile bio
About Alessandro Monteiro Vilela
Mechanical Engineer with more than four years of customer service experience in Web hosting, VPS hosting, cPanel hosting and domains seeking for a challenging position in the IT services industry where I can bring my passion to deliver value to customers and with a genuine interest in customer service field. Results-driven, great communicator and dedicated teammate.
Listed skills include Microsoft Office, Atendimento Ao Cliente, Microsoft Excel, Vendas, and 7 others.
Current workplace
Alessandro Monteiro Vilela's current company
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Automattic
9 roles
Alessandro Monteiro Vilela work experience
A career timeline built from the work history available for this profile.
Support Engineer
Current
Jan 2023 - Present
Customer Service Representative
- Answered incoming calls from guests and hosts of Booking.com- Assisted guests to make modifications/cancellations to hotel reservations- Assisted hosts to address customer inquiries in a timely manner- Conducted research to provide answers for guests and hosts to resolve their issues.- Acted as a mediator between hosts and guests to resolve inquiries.
Sep 2022 - Jan 2023
Senior Customer Success Specialist
- Monitored team member's attendance and deescalated complex situations from customers.
- Developed workshops and training materials for new agents.
- Analyzed metrics and provided feedback about the new tools in testing phase.
- Categorized the type of issue the led the client to open a support ticket to identify trends and take corrective actions.
- Responded to support requests from clients and agents.
Mar 2021 - Jun 2022
Mid-Level Customer Success Specialist
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers andend-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Documented transactions and support interactions in system for future reference and addition toknowledge base.
- Identified potential sales and cross-selling opportunities in course of delivery of support services.
Aug 2020 - Mar 2021
Junior Customer Success Specialist
Nov 2019 - Aug 2020
Dropshipping Shopify E-Commerce Owner
Shipmart
- Created and designed this website using mainly Shopify, inspired by my interest in e-commerce.The focus of Shipmart was to sell innovative products targeted to the Brazilian market and included:
- Product and supplier sourcing
- Copywriting
- Create marketing campaigns in social media
- Product testing
- Fulfill orders
Aug 2020 - Aug 2021
Food And Beverage Cashier
Dec 2018 - Mar 2019
Intern
- Assist manufacturing projects- Use of problem identification tools (Ishikawa diagram) as well as flow diagramsIndicator analysis to identify injectors with setup time above target- Apply Lean methodology tools (Quick Setup, 5S, Continuous Flow) to bring productivity improvement- Kaizen project involving mold changeover (equipment centralization).
Mar 2018 - Jun 2018
Team & coworkers
Colleagues at Automattic
Other employees you can reach at automattic.com. View company contacts for 4003 employees →
FB
Fabio Biocchetti
Colleague at AutomatticPorto Metropolitan Area, Portugal
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RS
Raquel Sultan
Colleague at AutomatticNew York, New York, United States, United States
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JD
Juline Dos Santos
Colleague at AutomatticVideira, Santa Catarina, Brazil, Brazil
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DC
Diego Curbelo
Colleague at AutomatticUruguay, Uruguay
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LR
Liuță Romulus Ovidiu
Colleague at AutomatticCluj, Romania, Romania
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MA
Mayisha Alam
Colleague at AutomatticBangladesh, Bangladesh
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SC
Sarah Cramer
Colleague at AutomatticKildare, County Kildare, Ireland, Ireland
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KS
Katie Stille
Colleague at AutomatticOmaha, Nebraska, United States, United States
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YM
Yashita Mittal
Colleague at AutomatticDelhi, India, India
View →
AR
Alexi Rodriguez
Colleague at AutomatticLagunillas, Zulia State, Venezuela, Venezuela, Bolivarian Republic Of
View →
Fabio Biocchetti
Colleague at AutomatticPorto Metropolitan Area, Portugal
View →
RS
Raquel Sultan
Colleague at AutomatticNew York, New York, United States, United States
View →
JD
Juline Dos Santos
Colleague at AutomatticVideira, Santa Catarina, Brazil, Brazil
View →
DC
Diego Curbelo
Colleague at AutomatticUruguay, Uruguay
View →
LR
Liuță Romulus Ovidiu
Colleague at AutomatticCluj, Romania, Romania
View →
MA
Mayisha Alam
Colleague at AutomatticBangladesh, Bangladesh
View →
SC
Sarah Cramer
Colleague at AutomatticKildare, County Kildare, Ireland, Ireland
View →
KS
Katie Stille
Colleague at AutomatticOmaha, Nebraska, United States, United States
View →
YM
Yashita Mittal
Colleague at AutomatticDelhi, India, India
View →
AR
Alexi Rodriguez
Colleague at AutomatticLagunillas, Zulia State, Venezuela, Venezuela, Bolivarian Republic Of
View →
1 education record
Alessandro Monteiro Vilela education
FAQ
Frequently asked questions about Alessandro Monteiro Vilela
Quick answers generated from the profile data available on this page.
What company does Alessandro Monteiro Vilela work for?
Alessandro Monteiro Vilela works for Automattic.
What is Alessandro Monteiro Vilela's role at Automattic?
Alessandro Monteiro Vilela is listed as Support Engineer at Automattic.
Where is Alessandro Monteiro Vilela based?
Alessandro Monteiro Vilela is based in Toronto, Ontario, Canada while working with Automattic.
What companies has Alessandro Monteiro Vilela worked for?
Alessandro Monteiro Vilela has worked for Automattic, Kinsta®, Ttec, Hostinger International, and Shipmart.
Who are Alessandro Monteiro Vilela's colleagues at Automattic?
Alessandro Monteiro Vilela's colleagues at Automattic include Fabio Biocchetti, Raquel Sultan, Juline Dos Santos, Diego Curbelo, and Liuță Romulus Ovidiu.
How can I contact Alessandro Monteiro Vilela?
You can use AeroLeads to view verified contact signals for Alessandro Monteiro Vilela at Automattic, including work email, phone, and LinkedIn data when available.
What schools did Alessandro Monteiro Vilela attend?
Alessandro Monteiro Vilela holds Bacharelado, Mechanical Engineering from Universidade Do Estado De Santa Catarina.
What skills is Alessandro Monteiro Vilela known for?
Alessandro Monteiro Vilela is listed with skills including Microsoft Office, Atendimento Ao Cliente, Microsoft Excel, Vendas, Microsoft Powerpoint, Pesquisa, Engenharia, and Autocad.
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