Front-Office (VIP services),Guest Services (Concierge, Imperial Club, Hospitality Lounge, Mail Room, Business Center)Housekeeping Department (Housekeeping, uniform room, laundry, administration,public areas)F&B Department:-Nobu restaurant (japanese), -Ronda Locatelli (italian)-Saffron (internation food)-Kaleidoscope (internation food)-Banqueting ServicesFinancial Acumen, Menu Creation, F&B marketing)Marketing, Sales , PR, Events Humain Ressources… Show more Front-Office (VIP services),Guest Services (Concierge, Imperial Club, Hospitality Lounge, Mail Room, Business Center)Housekeeping Department (Housekeeping, uniform room, laundry, administration,public areas)F&B Department:-Nobu restaurant (japanese), -Ronda Locatelli (italian)-Saffron (internation food)-Kaleidoscope (internation food)-Banqueting ServicesFinancial Acumen, Menu Creation, F&B marketing)Marketing, Sales , PR, Events Humain Ressources Department Show less

VIP-Welcoming and follow-up, complains management (mails, guests meetings…), duty manager (in charge of the hotel on weekends, all services coordination), Russians guests-welcoming and full follow-up (full stay organization), Management meetings and hotel quality control (procedures follow-up and reports), delegations bookings (Royal Families, Political visits, Important events), contact with prescribers, front house organization.

Front office: guest-welcoming and follow-up, check-in and hotel explanations with additional services sales, guests’ accompanying, organization of all the VIP services prior-arrival and during the stay, bookings, quality reports, organization of rooms settlement with the housekeeping department, Cashiering Operations, Check-out.

“Chef de rang” at “L’Obé-Restaurant”, Room-Service