Alena Thomas Email & Phone Number

• Managing relationships with senior stakeholders at tier 1/ strategic accounts in banking, investments, crypto, remittance verticals;• Leading complex commercial and contractual negotiations and making recommendations for action for the executive team;• Working closely with Sales, Solution Consulting, Onboarding, Compliance, Legal, Finance, Product and Operations teams to ensure timely implementation for customers' growth plans;• Delivering customer initiatives on fraud prevention and corporate governance requirements within a complex technical and regulated environment;• Creating financial plans and forecasts for the Board for yearly budgets.

Slough, United Kingdom

• Serving as a client expert responsible for understanding every facet of a client’s business including organizational structure, performance, business strategy and key leadership;• Responsible for driving and maximizing revenue, focusing on building and developing existing and new customer relationships;• Leading a team of Operation managers for my accounts,• Responsible for the entire customer experience working in partnership with other departments, including the Compliance, Legal, Product, Project and Technical teams to successfully deliver client projects,• Developing and maintaining daily, weekly, monthly and quarterly reports and KPIs;• Creating financial models for the analysis of customer renewals, performance and benchmarking;• Recognising, developing, and implementing process improvements within client accounts;• Developing people management skills by managing projects and delegating both up and down and building strong engagement with all global internal teams.

London, United Kingdom

Pay360 offers a range of payments services in one place ( online, Face-to-face, over the phone and chip and pin. Both large enterprises and SMEs can benefit from it's modular solutions that are easily tailored to suit business needs.• Responsible for relationships with 20 strategically important gateway clients (gaming, cashless parking, retail, utilities) with total value of £3mln per year to the business,• Monitored weekly platform performance and reported on results internally and for customers,• Re-negotiated at senior management level and renewed contracts ;• Liaised internally and with clients to deliver service against SLAs with best interest of the clients at heart,• Provided technical guidance on product use and integration of PSP, anti-fraud tools, advised on third-party suppliers.

London, United Kingdom

*Developed, maintained and monetized relationships with new and existing customers; *Achieved annual accounts growth of at least 25%; *Worked towards the increase of a level of profitability with VIPs’ portfolio of clients set by the Head of Sales; *Developed and executed campaigns & promotions including working closely with the marketing, finance and anti-fraud departments; *Run financial reports and statistics to monitor performance and follow up on results internally and for the customers; *Identified and made detailed product development proposals to improve the service offered to the end-users; *Designed a VIP mini-site; *Followed strict KYC and anti-fraud procedures while providing exceptional customer service experience; *Attended and represented Skrill (Moneybookers) at events and exhibitions tailored to online gaming/payments operators in the UK, Ireland, Poland, Russia, Australia.

London, United Kingdom

*Reached team and personal sales targets of £3ml and £600,000 respectively per year*Researched into customers’ businesses, assessed needs and matched solutions to customers; *Made business proposals and followed up with clients after the events to ensure repeat sponsorship and attendance;*Additionally to telesales and sponsorship sales, face to face meetings with current and potential customers, presentations and attendance of industry conferences, exhibitions and training my role included account management responsibilities.

London, United Kingdom

Admin support to the PR Team; organised internal and external conferences and seminars; prepared management reports and presentations in Excel and PowerPoint; Created press releases, liaised with agencies abroad and developed new website features for PR department.

Bachelor'S Degree, International Business And Marketing, 2.1

Bachelor'S Degree, Business Administration And Management, General, 2.1

Studies abroad