Emily Field Email & Phone Number

- Managing a portfolio of Strategic and Tier 1 Modulr clients ensuring their operational needs are being met.- Working closely with teams across the business including onboarding, support, compliance and account management to ensure seamless customer experience. - Taking ownership of complex client queries and issues. - Comprehensive knowledge of Modulr's products, services and technology to provide solutions to clients. - Identifying opportunities to drive improvements by working collaboratively with our product team and other internal stakeholders. - Working closely with account management on client meetings and QBRs.

- Managing a portfolio of existing clients, working with our partners to support their business and growth.- Driving, closing, and supporting with cross-sell and upsell opportunities.- Leading on client renewals.- Constructing and presenting client QBRs. - Creating strong client relationships and supporting to implement new services to their business.- Working across internal teams to support client onboarding process and ensure highest level of service to clients. - Undertaking periodic account reviews of each account within my portfolio. - Helping my clients grow and achieve their goals whilst strengthening their relationship with Modulr.

Edinburgh, Scotland, United Kingdom

Glasgow, United Kingdom

- Writing press releases, organising media coverage- written, digital, radio and TV- responsible for managing and promoting up-and-coming bands covering all aspects of their public image, tour schedule, material promotion, merchandising, and general marketing- working closely with all artists to provide tailored and personalised management- negotiating and managing all costs for venues and events. Coordinating and communicating with venue personnel to ensure all requirements are met for each individual to ensure the best performing environment possible.

London, England, United Kingdom

- Independently established a client base in Scotland through research and engaging with decision makers within potential client businesses. - Arranging meetings to demonstrate Brigad software to potential clients. - Negotiating and closing deals.- Management and retention of pool of clients.- Identifying opportunities to grow business with existing clients.- Attended networking events to promote the company, product and brand. - After a move to London, established my own pipeline and clients within in London hospitality and healthcare businesses.

Glasgow, United Kingdom

HireFirst is an AI platform built just for technology people. My role included:- Building a community of developers, Tech Leads and CTOs in the JavaScript, iOS & Android fields- Attending meet-ups to meet people and grow our community- New Business Lead Generation & business development - Leading a team of four other Talent Coaches in a variety of projects and training programmes.- Organising company events, hackathons and meet-ups to drive brand awareness- Creating content for social media channels- Working with my clients to promote and market them to developers on the platform.Key areas of interest: - Digital transformation- Events- Innovation - Diversity & Inclusion - Employer Branding - Networking - Customer experience - Product Development.

Glasgow, United Kingdom

- I was responsible for establishing new leads and identifying new clients, through targeted content marketing, market research and social media.- Establishing relationships with new clients as well as maintaining solid relationships with existing ones. On each occasion I ensured that I delivered an ethical recruitment process and a bespoke service to each and every client and candidate. I believe that this service level is key to maintaining those relationships.- I continuously monitored the impact of service by maintain effect relationships with clients by maintaining lines of communication, seeking feedback with regard to the recruitment process, the performance of recently placed candidates.

Glasgow, United Kingdom

- understanding and managing the needs and expectations of clients and working with them in a supportive and collaborative manner to ensure that they are met.- working independently and unsupervised on a variety of projects simultaneously whilst ensuring that key milestones and stakeholder’s expectations are managed effectively.

Glasgow, United Kingdom

- Managing all social media activity across various platforms (Facebook, Twitter) to enhance the appeal and interest of the venue including monitoring the performance of each channel - responsible for managing the venue with local and touring artists and supporting the band's management throughout their appearance at the venue.- utilising key event listing and ticket selling websites such as Music Glue, to sell and promote concerts on behalf of band management and the venue- developing social media and general marketing strategy for the venue continuously and implementing this consistently across each medium

Postgraduate, Popular Music

Dissertation- "Women in band and artist management: Inhibitors to career progression"

Undergraduate, History

Dissertation- "Midwives giving evidence at the Old Bailey: 1740-1760"