David Gray Email & Phone Number

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

Dublin 2

UAT testing for KBC Bank's, Business Banking Department. Testing our Core Banking system and KBC online banking app, following deployments of software and system upgrades. Devising and executing test plans for the roll out of new products and processes. Monitoring and updating JIRA with all bugs and defects in line with testing reporting protocols. Liaising with all departments, developers, product owners and project team, in order to get projects completed accurately and on time.

Dublin 2

Ensuring all high value payments for clients were processed accurately and on time, before currency cut offs. Onboarding new clients in line with CBI regulations. Performing all AML, CDD & KYC checks to a high level of accuracy, dealing with issues as they arise. Liaising with compliance and Front Office to get set ups over the line and funds deposited. Investigating source of funds from Clients and monitoring payments for suspicious transactions. Preparing monthly financial statements. Reconciling accounts, investigating any errors such as missing funds and resolving same. Processing payments using SWIFT and performing post payment checks after all payment cut off times. Proficient in the use of Bloomberg for Mifid trades, and reporting same to CBI on a daily basis without fail. Driving the team, developing process improvements, monitoring productivity and capacity, delegating tasks.

Dublin 2

Working for the Arrears Support Unit administration team within Certus requires performing tasks with the utmost accuracy all the while adhering to strict timelines agreed with our biggest client, Lloyds Banking Group. My role entails receiving and processing documentation such as Standard Financial Statements, consent forms and bank statements for customers who find themselves in arrears on their mortgage accounts. This documentation is reviewed and prepared for our underwriters who then recommend what course of action is most suitable for the customer. This recommendation is then forwarded to Lloyds, who will then approve or decline the Certus recommendation. Following this, the customer is contacted via letter, informing them of their options regarding the mortgage account. All tasks must be performed within the guidelines set out by the Central Banks Code of Conduct on Mortgage Arrears and the Consumer protection code.

Ballsbridge, Dublin 4.

This role entailed servicing customer accounts across Staff Business, adjusting interest rates (fixed, variable, LTV & tracker) applicable to Mortgages, amending expiry dates and repayment dates of loan accounts, calculating breakage fees for early redemptions, processing funds and manual payments received via e-mail and through the post. Reviewing daily reports generated throughout the department, ensuring amendments to accounts were done so correctly, raising errors/issues with staff members and providing training when required. Transaction monitoring of accounts, identifying and escalating suspicious transactions. Communicating with customers via telephone and e-mail, answering queries and dealing with any complaints or grievances brought to my attention.

Co. Laois

Installing electrical installations to domestic dwellings in line with national guidelines. Liasing with customers and fellow contractors. Adhering to deadlines in completing tasks. Purchasing materials as required.

Huntstown Power Station, Finglas.

Working as part of the cableing team, we were responsible for the installation and termination of power cables and control cables for Mitsubishi Heavy Industries at Huntstown Powerstation Finglas. This role entailed working to tight deadlines, complying with national electrical regulations, overcoming unforeseen problems as they arose, liaising with other teams throughout the construction site and high levels of communication between all staff as a high priority for safety reasons.

Ringsend, Dublin 4

This role was split between class work and on job training. The class work entailed a lot of physics/mathematics, reading of schematic diagrams for electrical installations and practical training in the workshop. On job training involved shadowing a qualified electrician whilst working on site. Working in Powerstations (maintenance & new works), repairing faulty underground cables, installing and terminating new cabling; maintaining installing and upgrading overhead networks and working under fault situations to restore power.

B.A. (Hons), Business Studies, 2:1

Awarded 2nd place in the DBS/Repak marketing principles competition 2010, increasing awareness of Repak and packaging recycling.

Apa Loans & Regulations, Loans & Regulations, Pass

Approved Product Provider loans.

Testing, Pass