Jonathan Graham Email & Phone Number

England, United Kingdom

Modulr Finance is an Electronic Money Institute (EMI) and card issuer and I act as an advisor to the sales team on card issuing and embedded payment products by selecting the best methods of integrating the services throughout the client engagement lifecycle. I use my extensive expertise of the payments industry, regulation and Modulr Finance technology to drive forward client engagements through discovery sessions, solution design workshops, product demonstrations, impactful pitch presentations, developer Q&A, solution design documentation and formal RFI/RFP responses.

London, United Kingdom

I led all pre-sales support at Cashflows (a merchant acquiring bank) for their ecommerce and card present acquiring solutions. This included scoping client requirements, product demonstration, handling technical queries, providing guidance and responding to RFI/RFPs. Working closely with both the product and implementation teams to ensure clients have a good onboarding experience.

I provided sales support services to customers and prospects in partnership with Channel Sales, Services and Product Management teams for ACI e-commerce and fraud management solutions. I was the primary interface and liaison to customers and prospects for understanding their business requirements, defining functional requirements and identifying and presenting appropriate solutions. It was my responsibility to ensure that all customer business objectives are met as identified through the sales process and planned for in the implementation process.My solution consulting responsibilities continued throughout the post-sales and implementation process and ensures a smooth transition from the Sales process to the Project process.

Hampshire

Credorax (now called Finaro) is a high-tech acquirer focused on the e-commerce arena, but also providing card present solutions.Pre-sales consultancy:• Leading presentations of company’s solutions to major clients or strategic partners.• Supporting the sales team by handling client technical or product queries, managing RFI/RFP responses and finding solutions to overcome issues.• Work with the product team to discuss client requirements and provide feedback for the product roadmapClient engagement:• Conduct discovery and assessment workshops with clients to understand and document their requirements• Design solution that addresses the client’s needs• Consult with internal operational and technical personnel to clarify intent, identify issues, and suggest a course for the client integration Project management:• Maintain relationships with major clients to ensure a smooth implementation

Reading, United Kingdom

CyberSource is a Visa company operating in financial services sector, specialising in eCommerce and providing sophisticated fraud screening services.Pre-sales consultancy:• Managing responses (RFP/RFIs) for customers, winning major enterprise level contracts including several well known global organisations• Leading expert presentations of the company’s capabilities at sales meetings to highlight product value and confirm how this matches customer needs• Advising merchants and third parties on payment security, as well as advice on how company’s products can assist merchant compliance with industry fraud regulationsMerchant engagement:• Delivering major merchant workshops to develop high level integration and implementation design• Setup of the merchant’s online fraud tool and creating the merchant’s fraud configurationSales support and project management:• Maintaining strong relationships with the customer and the development team, providing support and advice through the integration process to ensure smooth implementation of the. merchant’s required solutionTraining and mentoring the merchant support team and improving the departmental services offered. Regular travel to merchants’ sites, often international.

Basingstoke

Original Software provides automatic software testing products and services operating in financial services, insurance, retail, logistics, publishing and charity sectors working on a range of e-commerce websites, ERP systems and financial applications. I had the following duties:Identified processes and online business needs to present client specific proposals.Designed innovative product demonstrations to enhance the sales proposition, resulting in increased customer understanding of product benefits, facilitating the decision to purchase Identified new sales opportunities in existing accounts and secure product maintenance contract renewalProvided onsite product implementation support, new product set up and customer user training Dealt with customer objections and resolved issues

Education record

Education record