Antonio L. Email & Phone Number

Kraków, Pl

• Client stand up meetings• Leverage Appinium features• Ensure Client’s engagement• Write User Stories and make custom work estimations for devs• SME within VRP for Appinium’s related topics• Advising on best Salesforce/Appinium practices• Time tracking• Process documentation• Delegating jobs/tasks to our support team/dev team accordingly• Salesforce admin tasks (Internally and externally)• Communities set up for Clients• Building custom solutions

Kraków Area, Poland

Kraków Area, Poland

- Provide day-to-day end-user second level support Salesforce Users globally.- Manage user profiles, roles, permission sets, assignment rules, and license types.- Provide documentation on how to use Salesforce Solution.- Identify, diagnose, and resolve technical problems, escalate and track problems appropriately.- Create and maintain reports and dashboards across functional groups.- Mobile and email process administration including design, implementation, training and support.- Monitor data quality, integrity and user adoption.- Establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.- Performs special assignments as requested.

Kraków Area, Poland

• Hands-On support of Service processes on force.com using Service Cloud and ServiceMax• Support of standard Salesforce and Force.com platform, Service Cloud including customer and partner portal development.• Solve L1\L2 incidents and business process workflow issues.• Create functional and technical support process, diagrams, and other documentation• Data deployment and maintenance (Data Loader)• Creation and management of customers.• Daily business calls to attend their needs and check the progress on the open incidents.

Kraków Area, Poland

- Providing T1 and T2 technical support to Salesforce.com Premier and Premier Plus administrators and users in Spanish and English over the EMEA region.- Assisting customers with issues related to CRM Configuration, Data Management, Email & Desktop Integration and Analytics.- Working with customers to understand their needs and expectations and direct them to the most adequate solutions for a successful implementation.- Creating knowledge base articles and providing feedback to current knowledge data base, to improve operational efficiency & help the Salesforce community.Common daily tasks include: assisting in data migrations, helping to find the right data model for an implementation, debugging automation processes and email issues, resolving and documenting technical problems, etc.

Kraków Area, Poland

- Daily “DSAT/CSAT” reports.- Monthly “Quality Audit” report.- Middle-man between Shared Services and our customer.- Back up of my Team Leader’s activities when he is missing.

Kraków Area, Poland

Helpdesk IT Analyst:- Handling customer’s issues via email and via phone- Applications we work with:o Windows Active Directory (AD)o SAPo RUMBA mainframeo Lotus Noteso BMC Remedy, ServiceNow (Snow)o Internet Explorer – Advanced troubleshootingo SCCM software deployments

Almería Area, Spain