Alejandra Pedroza Email & Phone Number

Yuma, AZ, US

• Produced quality assurance reviews of medical reports, correspondences, addendums, and supplemental reviews.
• Collaborated hand in hand with doctors, nurses, and team to ensure that the patient receives the highest quality of care possible.
• Ensured clear, concise, evidence-based rationales have been provided in support of all recommendations and determinations.
• Rapidly acquired and implemented new skills into daily tasks, enhancing efficiency.
• Applied critical thinking to analyze problems, assess solutions, and make decisions.

• Conducted virtual meetings with families to instruct and support them in accurately taking their child’s vital signs at home.
• Navigated clerical tasks, including word processing, data entry, phone answering, and filing.
• Compiled patient’s medical history by communicating with parents and obtaining medical records for treatment from other medical facilities.
• Enhanced office efficiency by organizing charts, managing admissions procedures, and assisting patients with a variety of needs.
• Facilitated medication adherence by coordinating with pharmacies and providing the required documentation for prescriptions and refills.
• Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.

Yuma, Arizona, United States

• Delivered pediatric care to patients from infancy through adolescence.
• Monitored annual growth in weight and height of pediatric patients to assess proper development, nutrition, and physical wellness
• Advocated for and administered child immunizations in line with CDC guidelines and individual patient needs.
• Coordinated with lab and imaging professionals to collect or perform the necessary pediatric tests.
• Assist in treating children and adolescents for common minor illnesses, such as ear infections, minor injuries, and viruses.
• Demonstrated self-reliance by meeting and surpassing workflow needs.

Yuma, Arizona, United States

• Welcomed all store customers, assisted as needed, and expressed appreciation for their business.
• Maintained professional, organized, and clean work areas at all times.
• Configured and organized current advertising and marketing displays, as well as creatively arranged merchandise on counters and tables, to enhance visibility and drive sales.
• Updated seasonal displays, including windows and mannequins, to showcase current product lines.
• Adhered to company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Acquired knowledge of other departments' roles to provide coverage and ensure smooth store operations.

Yuma, Arizona, United States

• Welcomed all store customers, provided assistance as needed, and expressed gratitude for their patronage.
• Processed exchanges and returns by recording all details in the company database and placing returned merchandise in bins for restocking.
• Addressed customer complaints and concerns promptly, escalating complex issues to a direct supervisor for swift resolution.
• Sustained high productivity by efficiently processing cash, credit, debit, and voucher payments for customers.
• Acquired knowledge of other departments' roles to provide coverage and ensure smooth store operations.
• Trained new team members in cash register operation, stock procedures, and customer service.

General Studies

Proofreading

Certificate, Project Management

Medical/Clinical Assistant