Alexander Quintela Email & Phone Number

Victor, New York, United States

• Worked in a senior role to provide remote support services to clients of the TempWorks staffing software. • Issues ranged from problems using the software, SQL data pull requests, creating and editing reports, checks and invoice layouts. • Provided assistance and guidance to software support analysts as an escalation contact. • Assisted management with internal processes regarding support, documentation and onboarding. • Was invited to and participated in a corporate run leadership seminar.

Dallas/Fort Worth Area

• Provided support for Baggage Handling, Parcel Sortation and Baggage Reclamation systems. • Customers include Canada Post, Purolator, Major airlines and airports within the United States, Canada and overseas. • Coordinated and executed maintenance updates to proprietary and vendor software. • Bridged communications between customers, developers and vendors. • Provided quality on call service to customers by being first contact and resolving cases within set SLA’s. • Support consisted of investigating and fixing sortation, hardware, server and HMI issues. • Refined and documented common as well as complex processes. • Trained coworkers, customers and acted as an escalation contact. • Created opportunities for system upgrades and new support contracts. • Received Brock awards for exceptional service to my customers.

• Part of a team providing technical assistance to staff and students. • Daily tasks consisted of reviewing tickets, visiting the schools and resolving requests. • Set up A/V and assisted during school meetings, concerts and assemblies

• Worked in a fast paced environment providing remote assistance to nurses, doctors and staff. • Assisted and trained callers on resolving issues with peripherals, windows and proprietary medical software. • Acted as an escalation contact for co workers and seeked further escalation if the issue was beyond the teams scope.

• Provided technical services for the teachers and staff at Greece Central School District. • Issues included hardware, software failures and training requests. • Coordinated hardware system upgrades and summer cleaning at the schools. • Trained and managed a team of students doing internships.