Alessandra Williams Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

• Ensured the safety, growth, and well-being of children, engaging in age-appropriate activities, supervised playtime, and creating learning experiences to promote cognitive, physical, and emotional development.• Acted as a reliable source of support, coordinating daily household activities, and assisting the family with tasks, organization, and information retrieval, making daily routines more efficient and enjoyable.

São Paulo E Região, Brasil

• Facilitated travel arrangements for individuals and groups, offering consultation and planning services in booking/reservations, customizing packages, negotiating prices, and staying informed about travel trends.• Addressed client inquiries and concerns before, during, and after their trip, offering guidance, suggestions, creating routes according to their budget, and assisting them in the event of disruptions or emergencies.• Provided expert advice on destination options, travel itineraries, and activities. Collaborated with clients to understand their travel preferences, specific requirements, budget expectations and constraints.• Managed the company’s system, inputting information, updating and maintaining client records,researching and consulting databases, managing and creating documentation as needed.

São Paulo E Região, Brasil

• Built customized international travel itinerary for high-end customers traveling to Europe, Africa, and Asia, liaising with vendors to provide the best experiences according to clients’ specific needs and preferences.• Prepared and provided clients with the detailed itineraries, including flight details, accommodationinformation, and activity schedules. Confirmed reservations and ensured documents were up to date.• Addressed and resolved any issues or complaints that arose before, during, or after the travel experience, working with vendors and service providers to find appropriate solutions to unexpected challenges.• Invested time in following-up with clients post-trip, gathering feedback to assess satisfaction, identifying areas for improvement, and building long-term relationships with clients for repeat business and referrals.

Guarulhos, São Paulo, Brazil

• Front office support, performing day-to-day administrative tasks that directly impacted the customer service process, such as welcoming visitors, answering calls and maintaining an organized environment.• Handled email communications, managed calendars, and scheduled a diverse range of appointments. Answered customer inquiries, helping them with questions and providing information about services.• Typed up various documents, maintained file repositories, and kept updated and organized records.