-Analyze and create solutions for client and support w/ product team-Ada AI Chatbot implementation project/product manager and designer -Manage Technical/Customer Support Team of 25 technicians-Technical Liaison to Product/Development teams-Technical Product Specialist-Content writer/creator for public help center and internal knowledge base

At NinjaTrader we provide support and guidance to clients looking to use advanced trading strategies across multiple products and exchanges. Clients look to us to ensure their strategies are setup correctly, and functioning as expected in simulation trading before trading live. We provide support via email, phone, as well as presenting live webinars. With extensive market knowledge and technical know-how, we can make certain our clients have the best tools in the industry at their disposal to achieve their trading goals. As Team Lead duties include, but are not limited to:-Manage and facilitate incoming client inquiries on a daily basis-Directly supervise Level I and Level II team-Troubleshoot and investigate advanced trading and software related issues-Handle upset clients and escalations-Lead for futures options support-Bug reporting/testing to development team

Writer and contributor for luckbox magazine which focuses on active investing, probabilistic opportunities in finance, trading strategies and more. https://luckboxmagazine.com/issue/may-2019/

President and Trader for self-directed fund (RWS, LLC) dealing in derivatives and wealth management. Fund is aimed at short term spec investments using options and spreads on equities and futures. Fund is kept primarily delta neutral, theta positive, capitalizing on market cyclicality. Analysis includes implied/historical volatility levels, technical support/resistance levels, valuation, growth and several other indicators.Other duties include optimizing tax status, overseeing payroll, legal compliance and bookkeeping.

Ensure exceptional customer service during all aspects of car rentals. Inform and sell customers on Enterprise protection products.Execute daily operations of branch as well as manage fleet and other employeesFacilitate reservations over the phone, online, and in person.