Alessandra Gomez-Fanti Email & Phone Number

Kings Park, NY, US

San Francisco, California, US

Gainsight exists to help businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. We do that by orchestrating all of companies' customer-facing teams and data together into simple, actionable dashboards and playbooks. Our powerful software platform and evidence-based best practices give you the power to.

Carpinteria, CA, US

I create and nurture relationships with clients to ensure they are successful in their innovation journey and trust Procore to help get them there!I'm excited to be part of a Customer Success team specifically dedicated to the challenges and needs of our Public Sector customers!

El Segundo, California, US

• Responsible for customers’ journey through onboarding, engagement, and eventual product adoption
• Regularly design training for: remote consulting sessions, on-site trainings, conference workshops, and pre-sale opportunities
• Leverage relationships between government agencies, accrediting bodies, partners, and customers to ensure retention
• Work with accounting department, C-level executives, and many other departments to complete comprehensive budgeting, security, and intelligence paperwork for subscription renewals
• Upsell add-on products such as training, new features, API integration, additional modules, or additional user licenses
• Regularly work with customers’ IT contacts to sync user information via Active Directory & SSO, unblock or adjust security settings for proper software functionality, and facilitate advanced integrations as with our API

Orlando, Florida, US

• Software Channel Sales Manager; Administrator of the Partner Program
• Manager of all hardware certifications and evaluations
• Kitchen Manager System integration facilitator
• Key Accounts Manager: Prospecting, qualifying, closing, and onboarding large customers
• Team lead for Bemacash solution implementation and optimization effort
• Representative of Bematech at industry tradeshows in both English and Spanish markets

• Morning detailed check of Cache.com website's back end to make sure orders are being correctly fulfilled according to the current allocation script. ( Using Magento platform)
• Pull a spreadsheet of “problem” open orders daily and assign duties to a team of seven
• Follow up on invoices to ensure promotions are running smoothly
• Monitor international orders through the BorderFree platform so that they are processed and shipped from the warehouse in a timely manner
• Manage the web order errors helpdesk responsible for providing relief to over 100 stores
• Maintain communication with our warehouse (managed by UPS) and process web order returns mailed back to the facility

Clermont, Florida, US

• Headquarters
• Preparing for events: Researching logistics for events, picking up collateral, finding and organizing materials within main office, preparing gift bags for the events, sending out invitations, sending thank-you notes
• Scanning and creating a portfolios for auction
• Matching receipts with purchases
• Creating guest lists in excel
• Participating in Development Team meetings and callsPolar Plunge

• Conducted due diligence on small firms seeking membership with the American Chamber of Commerce
• Conducted due diligence on local non profit organizations to partner with Fortune 500 companies
• Translated final business materials for Chamber of Commerce staff and members
• Attended council meetings and participated in Q&A with Chamber members such as Wal-Mart, HP, and Intel