Alessandro M Nardinelli Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brazil

Leader of the Front Line Spark Technical Solutions Engineer (BRA-IND) team where I aim to help customers achieve outstanding support guidance on Spark-related issues through a team of highly technical support engineers.- Monitor OKRs and KPIs related to support (CSAT, SLA, FDR, FWR, and NPS) and help the team through action plans to better hit the targets.- Responsible for overall customer success on detailed information provided by support engineers, as well as for handling… Show more Leader of the Front Line Spark Technical Solutions Engineer (BRA-IND) team where I aim to help customers achieve outstanding support guidance on Spark-related issues through a team of highly technical support engineers.- Monitor OKRs and KPIs related to support (CSAT, SLA, FDR, FWR, and NPS) and help the team through action plans to better hit the targets.- Responsible for overall customer success on detailed information provided by support engineers, as well as for handling sensitive situations where opinions might conflict.- Responsible for managing escalations from partners/customers on Spark-related issues.- Responsible for being a go-to reference for L3-L5 engineers on the process and technical subjects related to Spark, Delta, AI, Streaming, and all major Databricks products. Show less

São Paulo, Brazil

São Paulo, Brazil

Head of the entire Data chapter, with the responsibility of managing a total team of 28 data scientists, engineers, and analysts. Azure DP-900 Certified.- Strong skills in Databricks and Azure. Has orchestrated the implementation of the Unity Catalog, Data Mart, and PowerBI. Over 5000 analytical tables and 700 different dashboards on the OLAP Layer. - Reduced 32% overall big data storage and processing costs while maintaining key process efficiency during Q1/23 and… Show more Head of the entire Data chapter, with the responsibility of managing a total team of 28 data scientists, engineers, and analysts. Azure DP-900 Certified.- Strong skills in Databricks and Azure. Has orchestrated the implementation of the Unity Catalog, Data Mart, and PowerBI. Over 5000 analytical tables and 700 different dashboards on the OLAP Layer. - Reduced 32% overall big data storage and processing costs while maintaining key process efficiency during Q1/23 and Q2/23.- Created a team of analysts called the Delta Force Data Team (DFDT) which aimed at core strategy consulting, tightly connected to the senior management team and company OKRs in Q3/23 and Q4/23.- Implemented policies and data procedures focused on data governance and security, mainly on the OLAP layer.- Led the team into a structured PII management, using tags and tools to restrict personal identification data to secure customers and control/mitigate the risks of personal data leakage.- Managed a series of platforms and contracts, being the key player in negotiations with our main data suppliers.- Orchestrated the development of AME's main antifraud, credit, and customer behavior models. Serving the attack and defense layers of the company with insightful-rich scores and real-time recommendations. Show less

São Paulo, Brazil

- Responsible for the entire team of operational risk with two main interfaces: Tech/Data and Risk Operations where we focus on managing fraud and friction in the entire Americanas S.A. ecosystem.-Identified, assessed, and prioritized operational risks across various business units and financial products, developing antifraud models, APIs, and initiatives to allow the company to deploy new products fast.- Created an incident response team 24/7 to overview real-time transactions… Show more - Responsible for the entire team of operational risk with two main interfaces: Tech/Data and Risk Operations where we focus on managing fraud and friction in the entire Americanas S.A. ecosystem.-Identified, assessed, and prioritized operational risks across various business units and financial products, developing antifraud models, APIs, and initiatives to allow the company to deploy new products fast.- Created an incident response team 24/7 to overview real-time transactions and escalate any problem quickly.- Implemented actions that were key to reducing chargeback rates to the lowest the company has ever had.- Responsible for writing and implementing financial procedures and policies for risk management following the BACEN's CMN n4.557/2017. Show less

São Paulo Area, Brazil

Responsible for the entire Risk and Antifraud Chapter, which develops computational models, processes, APIs, and systems to combat financial abuse and fraud inside the App, supporting the internal Squads throughout the development of the features.

São Paulo, Brazil

- Responsável, junto a equipe de operação de risco, dos principais indicadores relacionados a performance do antifraude (CBK, taxa de cancelamento, taxa de cancelamento, SLA de análise, etc).- Responsável por trazer novas iniciativas, produtos e ideias que otimizem o processo e a eficiência da área.

São Paulo, Brazil

- Responsável, junto a equipe de operação de risco, dos principais indicadores relacionados a performance do antifraude (CBK, taxa de cancelamento, taxa de cancelamento, SLA de análise, etc).- Responsável por trazer novas iniciativas, produtos e ideias que otimizem o processo e a eficiência da área.

San Francisco Bay Area

- Idealized the Chewing Ideas Website, which later became the base for the IOTA Ecosystem, which has by this date more than 130 projects created and over 2k active users.- Created and implemented a BSC Strategy Framework, mapping more than 12 KPIs for measuring growth.- Developed an action plan with a mix of Agile Development Practices (SCRUM Velocity, Burndown chart, and Sprints) and Lean concepts (Kanban and Kaizen) to maximize efficiency during the IOTA Ecosystem… Show more - Idealized the Chewing Ideas Website, which later became the base for the IOTA Ecosystem, which has by this date more than 130 projects created and over 2k active users.- Created and implemented a BSC Strategy Framework, mapping more than 12 KPIs for measuring growth.- Developed an action plan with a mix of Agile Development Practices (SCRUM Velocity, Burndown chart, and Sprints) and Lean concepts (Kanban and Kaizen) to maximize efficiency during the IOTA Ecosystem Development.- Fomented the use and development of STEEPLE and Scenario Planning analysis to help the team map their objectives and goals on the short and long run.- Worked with multiple disciplines through project planning, negotiating the agreement on project scope, estimating costs, staffing, baseline scheduling and project execution. Project estimated cost ranged from ~€25K to ~€32K. Show less

São Paulo, Brasil

- Extracted database reports using MySQL, SQL Server 2008 R2, SSRS and BIDS, displaying them in an interactive SharePoint 2010 Dashboard.- Optimized the extraction of isometric views using AVEVA E3D and PML to automate more than 30 scripts that increased the drawing extraction speed.- Led a BIM (Building Information Model) development team of 8 members to bring a different market perspective to the company, demonstrating how to benefit from new technologies such as virtual… Show more - Extracted database reports using MySQL, SQL Server 2008 R2, SSRS and BIDS, displaying them in an interactive SharePoint 2010 Dashboard.- Optimized the extraction of isometric views using AVEVA E3D and PML to automate more than 30 scripts that increased the drawing extraction speed.- Led a BIM (Building Information Model) development team of 8 members to bring a different market perspective to the company, demonstrating how to benefit from new technologies such as virtual reality and asset management.-Developed a safety and health iOS App using Objective-C, collecting 400+ reports of different incidents for the HSM Team. Also, created the web interface using PHP + MySQL to display the extracted data. Show less

São Paulo Area, Brazil

- Managed the MOTEC Engine Management Software, collecting 30+ different types of sensors data, such as G-Force, GPS, and other high-performance relevant information.- Created reports with key data and metrics, such as braking performance, aerodynamic targets, G-Force management and other relevant graphics to help the pilot to reach more tangible goals.

Master'S Degree, International Business

Bacharelado Em Engenharia, Engenharia Mecânica

Education record

Education record

Education record