Alessandro Mascaretti Email & Phone Number

Milan, Lombardy, Italy

• End-to-end project management, including ideation, business case development, solution definition, grooming, design, implementation, team adoption and post-implementation analysis.• Designing and optimising CRM workflows and targeted communication strategies for improved operational efficiency and customer experience.• Overseeing Zoho CRM, Zoho Desk, Aircall, Stripe and Customer.io, providing support and training to the operations team.• Building and maintaining integrations between various systems, utilizing tools such as Zapier and N8N and working extensively with APIs to automate processes and improve data flow.

Milano, Italia

• Managing a +60 portfolio of B2B clients in the Italian Market, constantly achieving individual and team quarterly targets.• Building and maintaining strong relationships, identifying opportunities for mutual growth through extensive data analysis• Closed exclusivity deals with 25% of portfolio• Responsible for interviewing and training new joiners in the Italian team

Milan Area, Italy

• Leading market reactivation at Key Account level in the cities of Florence, Bologna and Turin• Responsible for Inside Sales team interns (training, performance reviewing, motivating, help in lead generation).• Researching, acquiring and managing new Key Accounts (property managers, management companies) through in-person meetings. • Engaging in negotiations and building strong relationships with clients, in order to maximise their returns and the company's revenue• Delivering monthly supply acquisition and city revenue targets (achieved 250% YoY revenue growth on managed cities)• Coordinating with Customer Experience, Bookings, Product and Finance teams to deal with bookings management, product improvements, complaints and invoices.

Lisbon Area, Portugal

• Responsible for acquiring, engaging and managing small and medium accounts in the Rome market• Consistently delivering individual sales targets (higher than junior agents)• Support in recruiting and training interns and new-joiners in the team• Leading ad-hoc internal projects (Knowledge-base; market research on Italian rental market)• Representing the business in events with clients in Milan and Rome

Lisbon Area, Portogallo

• Engaging and acquiring new small and medium accounts in the Italian market by presenting the business' value proposition through phone calls and e-mails• Delivering daily sales targets• Follow-up clients from first call up until their published on the platform;• Liaise with other teams to ensure high quality of the business' supply base

London, United Kingdom

• Performed host duties including answering phone for reservations, greeting and seating guests and ensuring excellent customer service.• Took orders and entered them into computers for transmittal to kitchen staff in an 80+ seat restaurant.• Supported bartender in drinks preparation during busy periods

Roma, Italia

Three-month summer internship in the industrial development and requalification department at The National Agency for Inward Investment and Economic Development (Invitalia):• Gathered, compared and evaluated data on two depressed industrial complexes in the regions of Marche/Abruzzo and Molise. • Detected and recommended attractive opportunities for future investors in the areas.• Worked in teams to develop “Conversion and Industrial Redevelopment Projects” (“PRRI”) for the two areas and presented them in meetings with representatives of regions and ministries. • Drafted documents for investors and translated them from Italian to English.

Roma, Italia

• Served tables and undertook barista duties in a 60+ seat restaurant • Handled all service preparations before, during and after the service (mis-en-place and mis-en-scene)• Managed work successfully when the restaurant remained short-staffed, due to the main waiter’s unexpected resignation. Although I had no previous experience, I undertook his duties effectively and was promoted to a waiting role.