IoT GDSP (Global Data Service Platform) service- Spearheaded end-to-end service monitoring, ensuring optimal functionality and reliability.- Conducted comprehensive data analysis using diverse tools (graphs, logs, databases) to derive actionable insights.- Played a pivotal role as an Incident Manager, overseeing incident resolution and ensuring minimal service disruptions.- Led Change Management processes, implementing seamless transitions for service enhancements.- Contributed as a Deployment Engineer, orchestrating efficient service rollouts and updates.- Specialized in troubleshooting network protocols using tools like Wireshark (RADIUS, DIAMETER, SMPP, HTTP).- Provided resource usage reports to optimize system performance and resource allocation.- Conducted proactive and reactive assessments of incidents and changes, minimizing potential impacts.- Developed and implemented monitoring scripts in KSH, BASH, PERL, and PYTHON for streamlined operations.- Investigated and resolved complex problems, enhancing overall service efficiency.

- Analyzed client documents and technical specifications to align solutions with customer requirements.- Orchestrated initiatives tied to client commercial offerings, optimizing business opportunities.- Designed testbooks for effective scenario management, ensuring comprehensive test coverage.- Executed tests to validate the seamless functionality of client products, ensuring high-quality deliverables.- Managed anomaly resolution and applied effective problem-solving strategies.- Streamlined information flows through systematic processes.- Analyzed and managed activity reporting, enhancing transparency and accountability.