Hussein Ali Email & Phone Number

Cairo Governorate, Egypt

• Mange agencies that VodaFone agreed with them to collect the bad debt with corporate customers that we couldn’t reach to them and define commission about amount they will collect • Sending corporate accounts batches to agencies that they will working on it to collect debts amount • Arrange meeting with agencies to set work plan that they will follow it in them working • Handling complaints that issued from our agencies • Set commissions for our agencies then calculate it and send check to them monthly • Make visits to our agencies to meet with their employees and explain to them the way of communicate with customers to avoid complaints • Manage the corporate collections risky accounts not adhering to the normal collection cycle and exert the needed efforts to ensure the best collection performance.

• Mange agencies that VodaFone agreed with them to collect the bad debt with corporate customers that we couldn’t reach to them and define commission about amount they will collect • Sending corporate accounts batches to agencies that they will working on it to collect debts amount • Arrange meeting with agencies to set work plan that they will follow it in them working • Handling complaints that issued from our agencies • Set commissions for our agencies then calculate it and send check to them monthly • Make visits to our agencies to meet with their employees and explain to them the way of communicate with customers to avoid complaints • Manage the corporate collections risky accounts not adhering to the normal collection cycle and exert the needed efforts to ensure the best collection performance.

Cairo, Egypt

Responsibilities: Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or British Council Examinations Services staff in a timely manner.Follow all relevant standards & procedures, based on training and reference materials provided by the British Council Examinations Services and the relevant Exam Boards. Enable good customer flow by giving candidates clear direction and answering their enquiries. Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings.Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements.Ensure special arrangements are provided as required.Invigilate examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards.Actively monitor candidates during tests to make sure that there is no violation of test conditions.Support the supervisor to ensure that candidates have a positive and consistent test day experience and a positive image of the British Council. Ensure all material is accounted for and handed over securely to the supervisor.Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims accurately as required by British Council Examinations Services. Follow all relevant guidelines and policies in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud. Report any incidents, emergencies or breaches of security to the appropriate test day supervisor. Work with the test day supervisor to promote and ensure the wellbeing of candidates at all time. In case of emergencies, follow correct procedures.Additional duties in line with the role may be required.

• Managing collection inbound floor to achieve customer service level &working on raising customer service levels• Dealing with and resolving problems and issues which arise• Explain bills to customers if they needed • Solve problems related to customers bills• Help and support our customers to know about payment methods &their time lines to pay ,send reminder sms to remind them about time to pay to avoid hotline their accounts • Act as supervisor delegation for a month , handling hard calls complaints, set a plan for hotline actions , set over time plan to save our company budget ,• Deal with customers that request to postpone their bills align with suspension team and send to them customers that can’t pay • Track customers usage to avoid fraudulent

Bachelor Of Agriculture, Biotechnology

agriculture engineering

Bachelor Of Agriculture, Credit Management