Alessandro Silva Email & Phone Number

• Perform start-ups, product training, repairs and maintain packaging machinery used in the food industry;• Conduct field service calls at customer sites to provide installation, comissioning, emergency repair, troubleshooting, preventive maintenance, audits, retrofits and training services;• Perform mechanical and electrical modifications including PLC programs and servo drive configuration;• Interpret complex technical information involving mechanical and eletronics, including schematics;• VFD parameter configuration, Servodrive and Motor configuration, HMI and PLCs (Rockwell RSLogix 5000, Factory Talk, Control Logix).

São Paulo E Região, Brasil

Responsible for the installation, training and technical support for optical sorters (Key Technology), cutters (Urshel), washing line (FTNON), food pumps (Marlen) and Rollstock machines (Supervac) in Brazil.

São Paulo Area, Brazil

Carry out preventive and corrective maintenance - high speed sorters

Brazil

- Administer, manage, size up and plan the team of technicians and supervisors, necessary to perform the services of maintenance, installation, training, demonstrations and sales support at national level;- Negotiate re-agreements, renewals and better technical and commercial conditions of current services contracts;- Create, discuss and analyze KPI’s;- Coordinate and maintain all customer reporting;- Define the scales of work and vacation of the group;- Prepare and execute the annual budget of the Service area;- Conduct management and sizing up of the stock of replacement parts for the equipment supported;- Provide detailed report to Global Service Director;- Identify and negotiate prices and agreements with suppliers;- Supervise the activities of order receipt, orders from the supplier and delivery to the client;- Work close to service teams (directly employees and external service providers) and develop technical skills of maintenance technicians;- Research and solve customer issues, acting as a point of escalation to solve problems with external service providers.

Brasil

- Provide coaching or support to Field Technicians; - Prepare and minister technical and operational training;- Provide detailed issue report including all relevant technical details from field to Global Support;- Deliver comprehensive product health reports to Service Manager detailing recommendations for product or service delivery improvements;- Keep direct contact with the Support Group, Product Engineering and Factory Marketing;- Update/Upgrade release management;- Maintain and create technical bulletins;- Monitor product performance;- Implemantation of solutions;- Support and participate in the commercial structure in technical meetings with the clients.

Brazil

- Support the project management team with all product installations and physically installing all products to De La Rue and customer satisfaction;- Supervise and guide operational and technical team on field;- Support Field Technicians on the telephone and physically attend the site within the region in the event no successful fix or conclusion is achieved; - Identify correct part numbers and distribute information to allow technicians to update their service documentation when aware of updated components / part numbers;- Spares management;- Perform minor upgrades or authorised upgrades to the customer’s machines;- Actively support and manage any customer trials whilst working with the regional sales and service teams

Brazil

- Coordinate and participate in client/prospect visits;- Support and participate in the preparation and specification of equipment and processing solutions;- Prepare and conduct technical presentations and training, and follow the clients in pilot projects.

São Paulo E Região, Brasil

- Cash Processing Management – Central Bank – São Paulo;- Provide detailed processing report including all relevant technical details from site to Service Manager;- Supervise and guide operational and technical team on site;- Spares Management.

São Paulo E Região, Brasil

- Carry out preventive and corrective maintenance – high speed sorters.

São Paulo E Região, Brasil

- Carry out preventive and corrective maintenance – De La Rue high speed sorters.

São Paulo E Região, Brasil

- Carry out preventive and corrective maintenance – telecom.

São Paulo E Região, Brasil

- Carry out preventive and corrective maintenance – elevators and scalators.

São Paulo E Região, Brasil

- Carry out preventive and corrective maintenance – elevators and scalators.

Engenharia Da Produção, Engenharia De Produção Mecânica

Tecnologia Em Gestão Da Qualidade, Quality Control Technology/Technician

Técnico Em Eletrotécnica, Manutenção Elétrica & Eletrônica