Planning, development and management the structure of technical services in order to generate new contracts and continuous improvement/development.Management of service delivery as well as managing the escalation process to ensure all customer Service Level Agreements. Management the globally generated service information to enable the service team’s analysis of the data to ensure reduction of the cost of service, grow revenue, and retain customers by improving the quality of man, machine and process.
Listed skills include Business Strategy, Planejamento Empresarial, Desenvolvimento Empresarial, and Microsoft Office.