- Develop and Implement Sales Strategies:- Design and execute strategic sales plans that expand the company’s customer base and ensure its strong presence in the market.- Set individual sales targets with the sales team and ensure they are achieved.- Recruit, hire, and train sales personnel.- Provide coaching and development to the sales team, setting clear objectives and monitoring performance.- Conduct regular team meetings and provide ongoing support and motivation.- Manage the sales pipeline and forecasting to ensure a consistent flow of revenue.- Oversee the sales process and ensure efficient handling of leads and customer follow-ups.- Monitor and analyze sales performance metrics, adjusting strategies as necessary.- Build and maintain strong, long-lasting customer relationships.- Develop a deep understanding of customer needs and market trends to align sales efforts.- Resolve customer issues and complaints to maximize satisfaction.- Work closely with the marketing team to generate and qualify leads.- Collaborate with other departments to ensure alignment of sales strategies with overall company objectives.- Prepare and present sales reports and forecasts to senior management.

 Managed the regional sales team. Elaborated sales goals for team members. Elaborated business plan for the region. Mapping business opportunities Monitors site to ensure optimal staffing levels. Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Coached staff for further career development. Provided motivational sales campaigns for the team monitored company OKR. Leader of the winning team of the sales campaign called “Domina Brazil”. Escalate issues and trend for intern team. Ensured Meet process SLAs metric s within the established timelines. Ensured process guidelines are followed and met as established for company.

 Analyzing Apple maps from a user perspective in order to improve the experience and deliver the application highest quality.  Apple Maps software testing.  Finding bugs and reporting the analysis results to the engineering team.  Follow the Bug Life Cycle.  Flexibility in performing different tasks and tests.  Ability to work independently and in a team.  Execution of regression and exploratory tests, along with specific tests.  Creation of incident reports  Usage of programs Jira-like  Work in an Agile environment

 Providing relevant advice to customers via phone. Using your product knowledge to solve problems for customers. Keeping yourself up to date with business and product information. Effectively managing a database through accurate and efficient data entry. Adhering strictly to data protection and confidentiality laws. Assist with reporting and creating documentation.

 Provide support in all aspects of customer. Providing support to suppliers during the deliveries. Handle shipments in error with suppliers. Treated customer queries and complaints efficiently. Accurate and timely resolution of customer requests. Providing a great experience for Client's. Scheduled delivery by phone and by website. Stock control and storage (products). Obtained purchased items by forwarding orders to suppliers. Monitoring and expediting orders. Verified receipt of items by comparing items received to items ordered. Perform all duties in an efficient, professional and courteous manner at all times with the clients from FOH.

 File review/Correcting files. Follow the documented processes at all stages of the testing process. Analyze and verify that bugs have been fixed and implemented correctly. User IT queries for first line support. Participated in meetings with the test team, team leader, and other stakeholders on a regular basis. Provided daily status reports about the status of the project testing. identify and escalate complicated or specialized situations requiring urgent attention.

 Managed the Trade Representatives (PJ/retail) of Experian in South Brazil Prospected new partners (authorized representatives) and mapped business opportunities Analyzed the profile of the entrepreneur, financial analysis, structural analysis and accreditation Constructed and cultivated long-lasting relationships with accounts Built a pipeline of customers in each partner, using the CRM Oracle Siebel. Analyzed KPI in the region and to develop of campaigns to increase market share. Lifted the stock trading of competition, in order to develop competitive market shares. Developed behavioral corrective actions aligned to the new Compliance Policy. Ensured the distribution, use and appropriate return of the leads between the representatives, following the sales cycle: prospecting, visiting, negotiating and closing. Prepared and conducted presentations, maintaining effective communication with clients and partners by telephone, e-mail and through face-to-face meetings  Established with representatives, the tactical action plan aiming and enhance the productivity of the channel, through training and recycling of products and processes. Implemented the new sales model in 2013 (consultative sales) on channel representatives of RS and SC Managed and closed sales for direct clients of various segments, such as: education, retail, construction civil, large wholesalers, industry, government, among others. Identified business opportunities for existing Experian customers. Developed important relationships with regional sales teams, product teams, marketing and local partner institutions. Provided experienced and friendly support to base customers Achievement: Achieved 63% sales growth in FY12, representing the increase in regional gross revenues of R$ 264,000.00 to R$ 430,000.00 Increased 17% in FY13 sales compared with the previous FY represented by the recipe R$ 504,000.00 and finally the 11% increase in FY14 sales recipe to R$ 559,000.00

 Serviced the direct customers of real estate, automotive and educational segments. Sold advertising space on the site of O Globo newspaper and Extra newspaper and ZAP’s website automobiles, real estate Managed the advertising portfolio of agencies and business partners Developed cross media and online media projects Identified and pursued business development opportunities with new clients and prospects Understood customers' business needs to offer a complete digital marketing solution (SEO and SEM). Built and maintained a long and lasting relationship with advertising agencies. Worked with the creative team and print media sales team to maximize business objectives and open up opportunities Responsible to review content of digital marketing campaigns Achievements: Formatted the online advertising sales channel of newspapers O Globo, Extra and ZAP’s website automobiles and real estate Increased advertising revenue in 11% of the site in the year 2009 Developed and presented online media projects for clients such as Volkswagen, Fiat, GM, Ford, Claro Telecom Direct participated in the project of development of the new Digital Guide product of the O Globo newspaper

 Responsible for the commercial development of products Toontown Online and adult content. Identified business opportunities along with Disney's (Columbia Tristar Buena Vista films of Brazil ltda), UNIVERSAL STUDIOS and partners to promote the sale of gambling and adult content. Developed strong relationship with Laura stores toys, PB Kids, Toymagazine, and Toymiacom and with computer manufacturers Syntax, Megaware, Sunsix and positive.  Developed strong relationships with well established companies such as: Panini, Editora Abril, Aspen Publishing and Publisher Van Blade. Input and accessed data on multiple systems such as: SAP and Oracle Siebel Achievements: Increased 16% in the user numbers of Toontown Online in August 2008 and 5% in sales of Terra´s adult content during the months of July, August and September.➢ Sales Account Manager SMB | 04/06-03/08 Serviced the Web provider partnerships agencies Terra in RS, SC, PR and MT Prospected new partners in the region and demonstrated ability in large customer portfolio management of accommodation products such as: co-location, dedicated hosting and dedicated Link Prospected and sold products that utilize platform as a Service (PaaS) Elaborated sales targets for the portfolio of partners and motivational goals applied in each partner Participated in fairs and events to enhance the sales of the provider´s corporate products portfolio Achievement: Established partnership with the Dental Council of RS that generated a 18% growth in sales of easy site product in the State of Rio Grande do Sul during the year of 2006

 Responsible for selling Dell’s products and services (via telephone, web or email) to specific customer segments through the national sales channel-HSB (Home Small Business) Delivered high levels of customer service; Analyzed customer needs in terms of current business obstacles, identifying projects and scoping potential company solutions. Generated demand from Inbound prospecting as a result of sales initiatives, sales programs campaigns & partner campaigns Identified new business opportunities for DELL’s product offering through engagement with multiple levels of the client organization. Proactively endorsing DELL’s solution relevant to their business challenges Identified needs by the MOC (Dell sales techniques USES) to make the complete hardware and software solution potential customers for the purchase of support services. Provided sales pipeline management with daily tracking opportunities. Answered inbound calls and emails from customers in an effective and timely manner.  Worked effectively in a team environment. Focused on delivery of a positive customer experience according to Dell standards. Maintained and expanded business relationships/market share with existing Dell customers. Identified, targeted, qualified, and closed new business opportunities. Inputted and access data on multiple systems. Achievements: Highlighted the new team (GIANT) online sales of residential computers Awarded in the second month on a motivational campaign (Power Week), as the second-best sales in a week.

➢ Team Lead Supervisor | 03/2003 to 04/2005 Managed the sales team via chat and call center. Elaborated sales goals for team members Coached staff for further career development  Provided motivational sales campaigns for the team monitored KPI Responsible for operational control of receipt of calls. Inputted and accessed data on multiple systems such as: Lucent Technologies, Avaya and access the  platform of chat customers called Direct Talk. Achievements: Recognized by the client as the supervisor featured in the first half of 2001; Leader of the winning team of the sales campaign towards 1.000.000 of clients.➢ Support agent | 03/2001 to 03/2003 Worked in the support channel 0800 internet provider Terra Analyse and resolve end-user IT faults and ensure all tickets are resolved Escalate issues and trend for intern team Ensured Meet process SLAs metrics within the established timelines Ensured process guidelines are followed and met as established for company Solve issues internet access products by phone