Alessandro Alves Email & Phone Number

São Paulo, Brasil

- Develop and Implement Sales Strategies:- Design and execute strategic sales plans that expand the company’s customer base and ensure its strong presence in the market.- Set individual sales targets with the sales team and ensure they are achieved.- Recruit, hire, and train sales personnel.- Provide coaching and development to the sales team, setting clear objectives and monitoring performance.- Conduct regular team meetings and provide ongoing support and motivation.- Manage the sales pipeline and forecasting to ensure a consistent flow of revenue.- Oversee the sales process and ensure efficient handling of leads and customer follow-ups.- Monitor and analyze sales performance metrics, adjusting strategies as necessary.- Build and maintain strong, long-lasting customer relationships.- Develop a deep understanding of customer needs and market trends to align sales efforts.- Resolve customer issues and complaints to maximize satisfaction.- Work closely with the marketing team to generate and qualify leads.- Collaborate with other departments to ensure alignment of sales strategies with overall company objectives.- Prepare and present sales reports and forecasts to senior management.

Porto Alegre, Rio Grande Do Sul, Brazil

Porto Alegre Area, Brazil

 Managed the regional sales team. Elaborated sales goals for team members. Elaborated business plan for the region. Mapping business opportunities Monitors site to ensure optimal staffing levels. Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Coached staff for further career development. Provided motivational sales campaigns for the team monitored company OKR. Leader of the winning team of the sales campaign called “Domina Brazil”. Escalate issues and trend for intern team. Ensured Meet process SLAs metric s within the established timelines. Ensured process guidelines are followed and met as established for company.

County Cork, Ireland

 Analyzing Apple maps from a user perspective in order to improve the experience and deliver the application highest quality.  Apple Maps software testing.  Finding bugs and reporting the analysis results to the engineering team.  Follow the Bug Life Cycle.  Flexibility in performing different tasks and tests.  Ability to work independently and in a team.  Execution of regression and exploratory tests, along with specific tests.  Creation of incident reports  Usage of programs Jira-like  Work in an Agile environment

County Cork, Ireland

 Providing relevant advice to customers via phone. Using your product knowledge to solve problems for customers. Keeping yourself up to date with business and product information. Effectively managing a database through accurate and efficient data entry. Adhering strictly to data protection and confidentiality laws. Assist with reporting and creating documentation.

Cork, Munster, Ireland

 Provide support in all aspects of customer. Providing support to suppliers during the deliveries. Handle shipments in error with suppliers. Treated customer queries and complaints efficiently. Accurate and timely resolution of customer requests. Providing a great experience for Client's. Scheduled delivery by phone and by website. Stock control and storage (products). Obtained purchased items by forwarding orders to suppliers. Monitoring and expediting orders. Verified receipt of items by comparing items received to items ordered. Perform all duties in an efficient, professional and courteous manner at all times with the clients from FOH.

Ireland

 File review/Correcting files. Follow the documented processes at all stages of the testing process. Analyze and verify that bugs have been fixed and implemented correctly. User IT queries for first line support. Participated in meetings with the test team, team leader, and other stakeholders on a regular basis. Provided daily status reports about the status of the project testing. identify and escalate complicated or specialized situations requiring urgent attention.

Porto Alegre Area, Brazil

 Managed the Trade Representatives (PJ/retail) of Experian in South Brazil Prospected new partners (authorized representatives) and mapped business opportunities Analyzed the profile of the entrepreneur, financial analysis, structural analysis and accreditation Constructed and cultivated long-lasting relationships with accounts Built a pipeline of customers in each partner, using the CRM Oracle Siebel. Analyzed KPI in the region and to develop of campaigns to increase market share. Lifted the stock trading of competition, in order to develop competitive market shares. Developed behavioral corrective actions aligned to the new Compliance Policy. Ensured the distribution, use and appropriate return of the leads between the representatives, following the sales cycle: prospecting, visiting, negotiating and closing. Prepared and conducted presentations, maintaining effective communication with clients and partners by telephone, e-mail and through face-to-face meetings  Established with representatives, the tactical action plan aiming and enhance the productivity of the channel, through training and recycling of products and processes. Implemented the new sales model in 2013 (consultative sales) on channel representatives of RS and SC Managed and closed sales for direct clients of various segments, such as: education, retail, construction civil, large wholesalers, industry, government, among others. Identified business opportunities for existing Experian customers. Developed important relationships with regional sales teams, product teams, marketing and local partner institutions. Provided experienced and friendly support to base customers Achievement: Achieved 63% sales growth in FY12, representing the increase in regional gross revenues of R$ 264,000.00 to R$ 430,000.00 Increased 17% in FY13 sales compared with the previous FY represented by the recipe R$ 504,000.00 and finally the 11% increase in FY14 sales recipe to R$ 559,000.00

Rio De Janeiro Area, Brazil

 Serviced the direct customers of real estate, automotive and educational segments. Sold advertising space on the site of O Globo newspaper and Extra newspaper and ZAP’s website automobiles, real estate Managed the advertising portfolio of agencies and business partners Developed cross media and online media projects Identified and pursued business development opportunities with new clients and prospects Understood customers' business needs to offer a complete digital marketing solution (SEO and SEM). Built and maintained a long and lasting relationship with advertising agencies. Worked with the creative team and print media sales team to maximize business objectives and open up opportunities Responsible to review content of digital marketing campaigns Achievements: Formatted the online advertising sales channel of newspapers O Globo, Extra and ZAP’s website automobiles and real estate Increased advertising revenue in 11% of the site in the year 2009 Developed and presented online media projects for clients such as Volkswagen, Fiat, GM, Ford, Claro Telecom Direct participated in the project of development of the new Digital Guide product of the O Globo newspaper

Brazil

 Responsible for the commercial development of products Toontown Online and adult content. Identified business opportunities along with Disney's (Columbia Tristar Buena Vista films of Brazil ltda), UNIVERSAL STUDIOS and partners to promote the sale of gambling and adult content. Developed strong relationship with Laura stores toys, PB Kids, Toymagazine, and Toymiacom and with computer manufacturers Syntax, Megaware, Sunsix and positive.  Developed strong relationships with well established companies such as: Panini, Editora Abril, Aspen Publishing and Publisher Van Blade. Input and accessed data on multiple systems such as: SAP and Oracle Siebel Achievements: Increased 16% in the user numbers of Toontown Online in August 2008 and 5% in sales of Terra´s adult content during the months of July, August and September.➢ Sales Account Manager SMB | 04/06-03/08 Serviced the Web provider partnerships agencies Terra in RS, SC, PR and MT Prospected new partners in the region and demonstrated ability in large customer portfolio management of accommodation products such as: co-location, dedicated hosting and dedicated Link Prospected and sold products that utilize platform as a Service (PaaS) Elaborated sales targets for the portfolio of partners and motivational goals applied in each partner Participated in fairs and events to enhance the sales of the provider´s corporate products portfolio Achievement: Established partnership with the Dental Council of RS that generated a 18% growth in sales of easy site product in the State of Rio Grande do Sul during the year of 2006

Brazil

Brazil

 Responsible for selling Dell’s products and services (via telephone, web or email) to specific customer segments through the national sales channel-HSB (Home Small Business) Delivered high levels of customer service; Analyzed customer needs in terms of current business obstacles, identifying projects and scoping potential company solutions. Generated demand from Inbound prospecting as a result of sales initiatives, sales programs campaigns & partner campaigns Identified new business opportunities for DELL’s product offering through engagement with multiple levels of the client organization. Proactively endorsing DELL’s solution relevant to their business challenges Identified needs by the MOC (Dell sales techniques USES) to make the complete hardware and software solution potential customers for the purchase of support services. Provided sales pipeline management with daily tracking opportunities. Answered inbound calls and emails from customers in an effective and timely manner.  Worked effectively in a team environment. Focused on delivery of a positive customer experience according to Dell standards. Maintained and expanded business relationships/market share with existing Dell customers. Identified, targeted, qualified, and closed new business opportunities. Inputted and access data on multiple systems. Achievements: Highlighted the new team (GIANT) online sales of residential computers Awarded in the second month on a motivational campaign (Power Week), as the second-best sales in a week.

Brazil

➢ Team Lead Supervisor | 03/2003 to 04/2005 Managed the sales team via chat and call center. Elaborated sales goals for team members Coached staff for further career development  Provided motivational sales campaigns for the team monitored KPI Responsible for operational control of receipt of calls. Inputted and accessed data on multiple systems such as: Lucent Technologies, Avaya and access the  platform of chat customers called Direct Talk. Achievements: Recognized by the client as the supervisor featured in the first half of 2001; Leader of the winning team of the sales campaign towards 1.000.000 of clients.➢ Support agent | 03/2001 to 03/2003 Worked in the support channel 0800 internet provider Terra Analyse and resolve end-user IT faults and ensure all tickets are resolved Escalate issues and trend for intern team Ensured Meet process SLAs metrics within the established timelines Ensured process guidelines are followed and met as established for company Solve issues internet access products by phone

Brazil

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Marketing

Education record

Exchange course

Diploma In Science Computing Software Development, Computer Science

Master Em Digital Manager & Metaverso, 8