Alessandro Fois Email & Phone Number

Biel/Bienne

Implementation of Cegid Y2 in affiliates and Swiss MarketInterface definition towards SAPFlash Sellout and stock report creationCorporate and 3rd parties master data management

Lausanne Area, Switzerland

Philip Morris International – Agile PLM Program/Project Manager and Change Leader• Lead projects and programs aiming to implement in PLM and PLM analytics specific business processes (i.e. Product Regulatory Compliance and cigarette development).• Responsible for driving the evolution of the PLM (Product Life Cycle Management) solution at PMI.• Drive the configuration of major PLM functionalities and provide coordination of the change management.• Define Change requirements and execute User Acceptance Test• Provide users training on PLM functionalities and system enhancements.• Ensure and check that data are correctly transferred from PLM to SAP Master Data through interfaces. • Define and execute report on change management performances to ensure that are aligned to defined KPIs

Define and implement Prologs WMS suite support and maintenance processesResponsible for defining and implementing a program of continual improvement to increase the overall service quality and maturity of support services Define and lead task forces to Support Prologs WMS implementations or unstable running operationsDefine communication & escalation processes for Service Management activitiesEnsure that appropriate Support Service Level Agreements (SLAs) are defined and implemented with internal & external suppliersResponsible for agreeing the Key Performance Indicators (KPIs) that define the expected quality of serviceEnsure that supplier performance meets or exceeds service level targets.Define and produce management reports identifying the progress of service support projects Ensure that S&M procedures are documented, communicated and understood by local & regional support organizations

Strong knowledge of the Service Management principles documented in The IT Infrastructure Library (ITIL) Assyst Enterprise configuration management including the following functions: General user support and system configuration. Managing the attributes of the application infrastructure. Administering the privileges & access rights for assyst users. Customizing menus & forms. Creating or amending the item configuration or product structures. Creating or amending users and service departments. Configuration of Change Management processes Production of operational reports with Crystal Reports XI Users training within Incident and Change management workflows Interface towards Axios Systems Support about incident and change pointed out by Vodafone Italy client. Implements the configuration and operation of the Smart Mail function

Coordinator of Technical Writers located at the Vodafone Milan site and engaged in technical documentation projects about billing processes.

Graduation, Law

Education record