Alessandro Pontes Email & Phone Number

Frankfurt, HE, DE

Malta

• Team Leadership: Lead and mentor teams of talented software engineers, providing guidance to the team leads, feedback, and coaching to help them excel in their roles and grow professionally.
• Product Management: Engage with the product managers and product owners on Agile product planning, execution, and delivery, ensuring that projects are completed on time and while meeting quality standards.
• Technical Strategy: Collaborate with cross-functional teams to define and execute the technical vision, architecture, mapping dependencies and roadmap for our products, aligning them with business objectives.
• Resource Allocation: Manage resource allocation, staffing, and capacity planning to ensure optimal utilization of engineering talent.
• Process Improvement: Continuously improve engineering processes, tools, and methodologies to enhance efficiency, productivity, and quality. Define KPIs and OKRs to track progress and improvements.
• Risk Management: Identify and mitigate technical and project-related risks proactively, ensuring smooth project execution.

Malta

• Management and coaching of a number of backend and frontend engineers for Casumo, Kazoom and Dunder brands;
• Responsible for collaborating in defining the technical strategy and leadership for the engineering teams, ensuring projects are being delivered efficiently following agile best practices;
• Facilitating and actively advocating collaboration and communication internally within Tech and external to Tech;
• Working closely with other leads within the business to ensure consistency and smooth delivery;
• Manage relationship with 3rd party providers and offshore development team.
• Increase product and service performance with focus in driving conversion, retention, revenue and growth for the company;

Malta

• Responsible for managing performance, maintenance and long term architecture of Dunder’s tech stack, e.g external platforms and internal systems. It includes:
• Increase product and service performance with focus in driving conversion, retention, revenue and growth for the company;
• Understand Dunder’s business needs across different departments and act as a change agent through implementation of robust technical solutions involving different tech verticals such as front-end, back-end, web and.
• Create and drive Dunder’s technical vision together with all stakeholders with focus in profitability, risk management and scalability;
• Update and translate business needs and requirements into technical specifications tailored for developers;
• Manage and coach offshore technical teams and consultants;

Malta

• Manage all aspects of the IT Infrastructure and IT support including IT communications(LAN, WAN, MPLS, email, etc.), on-premise and cloud servers, telephony, cloud technologiesno Amazon AWS, backup strategy, regulatory.
• Planned and delivered on N-redundancy data centre migration, consolidating the company’shardware estate, workloads and core software applications into both a managedlocation and to the AWS cloud, reducing maintenance.
• Responsible for managing the team’s projects, controlling resources, costs and time, ensuringthat planned projects are delivered at the dates agreed by the business.
• Manage the day-to-day operations of the IT Infrastructure including downtime, changemanagement and release management, service levels agreements, defining and trackingIT operational metrics and provide status to board.
• Responsible for IT cyber-security strategy and execution, networking management, VOIPand high availability of systems.
• Manage and coach staff members in their daily activities as well as support businessprojects in different locations of the world.

Brazil

• Database Management Team Leader, responsible for leading and guiding a team with20+ database system programmers providing support to different clients spread overdifferent countries.
• Responsible for assigning and directing work of team members, distributing the work and approving work schedule (including days off, vacation days) as well as hours of work, and acting as the main point of contact for.
• Analyse all defects experienced by clients, to drive quality improvement and apply defectprevention methodology across clients through the application of root cause analysis(RCA) and other technical methods in.
• Review solutions to ensure full root cause is identified and the solutions are scalableacross clients.
• Provide formal employee performance evaluation of team members by reviewing eachteam members' results and recommending overall assessments and performance ratingsfor the department manager's approval, as well as.

• Responsible for scheduling and performing IMS maintenance, upgrades and also meeting Service Level Agreements for problem determination and resolution. On-Call and Disaster Recovery Exercises experience.
• Experience in Z/OS transitions Projects where I have worked as IMS System Programmer being responsible for managing Knowledge transfer activities. It also includes traveling abroad to meet customers.
• Experience in working with ITIL model with large use of Problem Management, Change Management and Incident Management processes and procedures.

Mba, Business Management

Strategic Business Leadership Seminar

Activities and Societies: Leading Changes in Turbulent Times

Bachelor'S Degree, Information Systems