- Oversees, plans, directs, develops, and evaluates the billing process and encourages innovation and continuous improvement in pursuit of enhanced customer experience.- Ensures the successful completion of bill cycles, producing reports and problem solving on a wide range of issues. Includeing the validation of data, documenting processes, implementing best practices, and performing qualitative analysis.- A self-starter, feeling comfortable working in a cross-functional environment… Show more - Oversees, plans, directs, develops, and evaluates the billing process and encourages innovation and continuous improvement in pursuit of enhanced customer experience.- Ensures the successful completion of bill cycles, producing reports and problem solving on a wide range of issues. Includeing the validation of data, documenting processes, implementing best practices, and performing qualitative analysis.- A self-starter, feeling comfortable working in a cross-functional environment, demonstrating an open-mind and a critical eye for detail.- Able to prioritize tasks and manage time and competing priorities to meet / exceed expectations for service delivery within areas of accountability.- Superior communication skills producing presentations and reports for multiple audiences at various levels of the organization, explaining difficult concepts to non-technical users. Show less

- Independent Electricity System Operator (IESO) Settlement Submissions- Provide support for Regulatory Reporting and Application Filing- Communication outside the organization with government agencies, customers, service providers- Internal data analysis and reporting requests, with the ability to investigate, communicate findings, provide recommendations- Reporting and sharing information with the IESO, MDM/R, and Ministry of Energy for monthly and ad-hoc data requests-… Show more - Independent Electricity System Operator (IESO) Settlement Submissions- Provide support for Regulatory Reporting and Application Filing- Communication outside the organization with government agencies, customers, service providers- Internal data analysis and reporting requests, with the ability to investigate, communicate findings, provide recommendations- Reporting and sharing information with the IESO, MDM/R, and Ministry of Energy for monthly and ad-hoc data requests- Assist the Billing Manager with customer billing inquires analysis and reporting- Perform audits to ensure billing parameters have been correctly applied. Ensure errors are properly documented and audit trails are provided.- Develop and maintain process flow charts and documents- Assist the Billing Manager with customer enquiries Show less

- Mapping the needs and opportunities for improvement at CPFL Brasil, using the knowledge in the energy trading process to act actively in the creation of the project and active performance in the activities resulting from these projects, acting more as a catalyst for the projects. - Translate the needs of the areas, based on expertise in the energy trading process, into demands and IT projects that can optimize processes, in particular billing, contract, and guarantee management. -… Show more - Mapping the needs and opportunities for improvement at CPFL Brasil, using the knowledge in the energy trading process to act actively in the creation of the project and active performance in the activities resulting from these projects, acting more as a catalyst for the projects. - Translate the needs of the areas, based on expertise in the energy trading process, into demands and IT projects that can optimize processes, in particular billing, contract, and guarantee management. - Specify the demands of energy commercialization projects with the main scope of IT, aligned with the technical needs of the areas. - Approve the demands of commercialization projects with the main scope of IT. - Monitor and manage commercialization projects with the main scope of IT in progress in the company, guaranteeing the agreed deadlines. - Monitor the technology market to map opportunities for our business activities. - Keep up to date with the market, processes, and regulations for electricity sales. Show less

- Lead the team responsible for the billing and payment process for CPFL's energy purchase and sale contracts.- Lead the team responsible for CPFL's provisioning and accounting monitoring process.- Lead the team responsible for billing and payment of sector charges related to operations related to CPFL.- Lead the team responsible for managing operations at CCEE from Measurement to Accounting, Reports, Registration, Adjustment and Validation of CPFL.- Lead the team responsible… Show more - Lead the team responsible for the billing and payment process for CPFL's energy purchase and sale contracts.- Lead the team responsible for CPFL's provisioning and accounting monitoring process.- Lead the team responsible for billing and payment of sector charges related to operations related to CPFL.- Lead the team responsible for managing operations at CCEE from Measurement to Accounting, Reports, Registration, Adjustment and Validation of CPFL.- Lead the team responsible for accounting monitoring, analysis of relevant impacts on CPFL's results and cash flow.- Ensure that the SOx control process, auditing and Compliance are carried out in compliance, mitigating risks for the company.- Ensure implementation of Internal Controls developed to monitor the process and meet quality control requirements.- Assistance to internal and external audits. Show less

- Lead the team responsible for the relationship with free customers, generators or potential customers, ensuring excellence in the relationship with the customer and service according to the standard established by product and scoring.- Lead the team responsible for providing the management service, ensuring compliance with the contracts established with customers.- Lead the team responsible for the upsell of current contracts and contribute to the sales process of the management… Show more - Lead the team responsible for the relationship with free customers, generators or potential customers, ensuring excellence in the relationship with the customer and service according to the standard established by product and scoring.- Lead the team responsible for providing the management service, ensuring compliance with the contracts established with customers.- Lead the team responsible for the upsell of current contracts and contribute to the sales process of the management product.- Lead the team responsible for the back office in the customer management process, ensuring that the delivery of energy to customers is carried out in accordance with the contract and in accordance with the deadlines pre-established by the CCEE.- Lead the team responsible for accounting monitoring, analysis of relevant impacts on CPFL's results and cash flow.- Ensure that the SOx control process, auditing and compliance are carried out in compliance, mitigating risks for the company.- Ensure implementation of Internal Controls developed to monitor the process and meet quality control requirements.- Assistance to internal and external audits. Show less

- Billing of free customers;- Direct contact with customers and representatives;- Responsible for collecting metering data and estimates.- Responsible for organizing and keeping updated customer' records in CRM;- Management of Electricity Contracts (pre-calculation applying contractual flexibilities for billing, seasonalization, modulation, updating of the contract price);- Calculation and validation of fine, interest and monetary correction;- Monitoring of issuance and… Show more - Billing of free customers;- Direct contact with customers and representatives;- Responsible for collecting metering data and estimates.- Responsible for organizing and keeping updated customer' records in CRM;- Management of Electricity Contracts (pre-calculation applying contractual flexibilities for billing, seasonalization, modulation, updating of the contract price);- Calculation and validation of fine, interest and monetary correction;- Monitoring of issuance and renewal of financial guarantees, letter of guarantee, corporate insurance;- Records and adjustments of contracts and extraction of reports in CCEE;- Follow-up of CCEE rules and procedures;- Issuance of bank slips, invoices, XML file (SAP ERP);- Simulation of CCEE financial settlement;- Consolidate financial and physical(MWh) results of CPFL Group' trading companies;- Compliance with SOX controls and internal and external audits;- Interface with the areas of market planning, accounting, fiscal, financial, controlling and others within the CPFL Group;- Accounting Tracking; Show less

- Responsible for the grouping of energy bills of big companies (Group A) during rationing' energy period.- Realization of residential and rural' customers billing.- Creation of internal tools to improve team performance in invoicing, using Microsoft Access and Microsoft Excel.

- Responsible for administration of the network infrastructure of the Computing Institute - IC3.- Managing and monitoring network assets.- Prevent incidents and taking actions so that end-to-end communication is always stable.