Great organisation to work for.Unfortunately Covid19 severely impacted the company, consequently few of us were made redundant.

By implementing good design thinking processes, I supported the Directors in finding solutions that enhanced their business concept and increased profitability across the 3 sites. I was also responsible for H&S compliance and best practice, various HR duties including performance management, recruitment and selection, review and/or create company’ policies, design and delivered mandatory & tailored training that overall improved performance and company standards.

Maintained high operational standards across 7 catering units all with unique point of sale that served just over 6000 people daily. In addition to my operational daily responsibilities for HR and H&S, I also implemented strategies that significantly enhanced the performance of 80 staff, improved guests average spend by £1 and increased audits scores by 18%.Efficiently dealt with and delivered one of the best “Summer School Camps” as per feedback given by the schools that attended for the… Show more Maintained high operational standards across 7 catering units all with unique point of sale that served just over 6000 people daily. In addition to my operational daily responsibilities for HR and H&S, I also implemented strategies that significantly enhanced the performance of 80 staff, improved guests average spend by £1 and increased audits scores by 18%.Efficiently dealt with and delivered one of the best “Summer School Camps” as per feedback given by the schools that attended for the last few years, by the Oxford Brooks Operation Team and by the long serving employees in general. Supported in planning, organising and delivering the successful Oxfordshire Business Awards 2018 (OXBA) Show less

Worked alongside the Executive Team on projects and business developments, and successfully transformed an event centre into one of the finest, award-winning, countryside leisure hotels in the UK. Awards included: 2 Rosettes, 3 Silver Stars, and top 25 Hotels to stay in the Cotswold just in the first year of our opening.By leading and coaching a team of 73 across all departments, I maintained high standards and set strong foundations for excellence in hospitality.

Supported the Executive Team in the developing and implementing of business strategies across all venues.Created and embedded people strategy that aligned with Cirrus customer-centric focus to promote employee’ engagement and a positive culture. This structure gave great boost to standards, customer service, staff retention and created amazing Inns where people travelled miles to enjoy something very unique. I was fully accountable for P&L, budgets and suppliers negotiation for the 6… Show more Supported the Executive Team in the developing and implementing of business strategies across all venues.Created and embedded people strategy that aligned with Cirrus customer-centric focus to promote employee’ engagement and a positive culture. This structure gave great boost to standards, customer service, staff retention and created amazing Inns where people travelled miles to enjoy something very unique. I was fully accountable for P&L, budgets and suppliers negotiation for the 6 Inns under my remit and maintained high standards for a vast range of best practice in HR and H&S. Show less

Supported the Management Team in developing 123 staff through the implementation of people strategy, training, coaching & mentoring, to acquire amazing hospitality skills and habits of excellence that ultimately intensified the culture and values of the company. This approach further improved the quality of our offering, customer service, staff performance & retention, which brought us to achieve higher customer satisfaction, audits scores by 15%, just over £4 increased spent per… Show more Supported the Management Team in developing 123 staff through the implementation of people strategy, training, coaching & mentoring, to acquire amazing hospitality skills and habits of excellence that ultimately intensified the culture and values of the company. This approach further improved the quality of our offering, customer service, staff performance & retention, which brought us to achieve higher customer satisfaction, audits scores by 15%, just over £4 increased spent per transaction and a 22% wage saving over all. Promoted to Regional HR & Training Manager in 2013 which involved looking after Kenwood House (London) where I supported with change management and new organisational culture, and the Pump Room in Bath where we implemented similar strategies as in Blenheim Palace. Show less

A challenging role that required a lot of resilience and great ability to maintain focus on the organisation's culture, values, and vision, as much as developing employees into managers of tomorrow and exceeding customer’s expectations.

Part of the original opening team, I supported with change management, recruitment & selection, training, people & development. In addition to my daily HR and H&S duties and responsibilities, I was fully in charge of the hotel as Operations Manager. We had amazing organisational culture supported by long standing teams that provided excellence in hospitality.

10 years journey where I supported in delivering 5 fantastic new opening across the UK and developed great transferable skills that gave me an excellent, strong foundation to build my future career on.