Alessio Pullara Email & Phone Number

Sunnyvale, Ca, Us

LinkedIn is the world's largest professional network with more than 500 million members in over 200 countries around the globe and two new members joining every second.As a Relationship Manager, my role is to make sure my clients meet their hiring and branding objectives by attracting and hiring the best talents through social media recruiting.

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Enterprise & SMB Consultant - Talent & Sales Solutions (Italian Market)I advise companies on how to leverage LinkedIn for their recruitment & employer branding needs. Our solutions which are tailored specifically for recruitment;- Enable companies to be more time and cost-efficient- Connect them to top talent around the world- Position them as the 'employer of choice'.Sales SolutionsOur Sales solutions which are designed to make sales professionals more successful and productive enable sales teams to:- Leverage each others network- Generate warmer leads- New ways of contacting decision makers- Identify decision makers and be relevant to their industry at the right time

Sunnyvale, Ca, Us

The Order Management team is a critical component of the EMEA commercial team at LinkedIn and a key business partner to the sales reps.• Provide consultative support to sales representatives on the sales process.• Generate and analyse sales reports that provide insights into improvement opportunities for sales representatives and the wider sales operations function.• Build working relationships cross functionally that will help resolve special requests from clients/sales representatives.

Redmond, Washington, Us

While working as process executive my responsibility was to support the Team Leader to manage the Microsoft MBS operation team along with assuring that the team quality and production targets were always achieved.• Manage complex issue resolution with Partner including co-ordination and closure of short term and long term corrective actions.• Work closely with appropriate resources/BPO/MS Management within the Programs to continuously meet and exceed customer needs.• Analyse business needs and recommend and help implementing specific solutions.• Responsible for identifying any productivity and quality improvement measures and flagging to BPS/Team Leader.• Accountable for efficiency/measurement of team quality (BPO Report/Escalations) and to act on these findings with more training/highlighting concern.

Redmond, Washington, Us

As a Business process assistant I was working with Program Managers on key initiatives such as the analysis of process gaps and improvements for MBS Operations.• Collaboration with business partners to find alternatives and solutions to business challenges in MBS Operations. • Develop new operating models including communications, and develop new processes that significantly improve the business model.• Develop and execute communication plans to educate the global audience on new/updated processes/functionality.• Prepare Ops documentation ensuring a timely readiness and adequate resources to support offer processing and run workshops if needed.I have also worked as Global Offer Council Lead where I was responsible for reviewing, validating and approving Global and local offer/ promotion ideas from an Operational perspective, based on the system feasibility and on the potential error risk when processing.As part of the Business process analyst role I have also worked as Software Tester for MIMOS which is a tool developed using CRM. • Record and document results and compare to expected results.• Detect software failures so that defects may be discovered and corrected.• Generate historical analysis of test results.• Document anomalies and issues.• Participate in application planning meetings.

Redmond, Washington, Us

Working within the Microsoft MBS operation team to support MS partner with licensing queries and orders.• Responsible for escalation management and follow-up on all processing issues by taking pro-active measures, to solve each issue individually as well as analysing root causes to remove the issues altogether, ensuring the highest level of customer satisfaction.• Manage various projects, including engagement with unmanaged Partners, including the preparation of presentations, translations and setting up and leading live meetings.• Assist the business line in acquiring solutions for complex queries in my role as KM SME. Point of contact for all Operation Management escalations and inquires.• Act as a knowledge interface between Program Management and other pertinent clients such as Order Management and the Channel team to ensure all proposed changes align to documented business requirements.

Bachelor'S Degree, International Business

Auctioneering & Property Management, Real Estate