Alex Adler Email and Phone Number

Monitored shipments to ensure on time pickups and deliveries.Coordinated with customer success team, shipping team, and loading dock teams to ensure shipments accurately match expectations.Co-lead a project creating new database of endpoints to leverage standardized reporting to optimize multi point loads within a single day.Co-lead a project to standardize the format of shipper and receiver hours of operation within our TMS system so it can be leveraged to improve efficiency.

Communicate with customers, including many executive level clients, regarding their vehicles, agreements, and vehicle usage ensuring customer satisfaction scores above expectations. Optimized workflows and organizational procedures that ensured quick and accurate vehicle processing.Collaborate with three service advisors and ten technicians to ensure efficient workflows.

Recruited and registered nurses for traveling positions to staff health care facilities hardest hit by the pandemic. Communicated with nurses related to employment agreements, process questions and deployment dates and locations. Partnered with operations leadership to refine and test updated processes to reduce time to deploy staff by 10%.

Coordinated with three person team to quickly and efficiently service vehicles. Plan and execute multiple tasks needed for each unique vehicle requirements.