Serves as the store expert in the ProServices department by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options or status on pending orders. Includes generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues

- Oversee the daily activities of hourly associates on the sales floor- Assist customers in the selection, demonstration, preparation and loading of merchandise- Train, mentor, and coach employees- Ensure merchandise is stocked, track and report relevant metrics, and monitor project activity

Serves as the store expert in millwork by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options or status on pending orders. Includes generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues.

- Led and supervised 8 associates- Maintained inventory- Oversaw store operations with $300,000 in monthly sales- Provided customer service- Performed bank reconciliations- Tier 1 troubleshooting for Point of Sales system

- Recruited skilled and motivated musicians- Created promotional material using iWork and Photoshop Elements - Created registration forms for events- Managed department website using OU Campus and social media pages- Managed a team of 5 student workers- Planned and managed 10-15 yearly events- Entered prospective student data into Excel

- Drove sales in all departments- Motivated sales staff- Trained and led 5 employees- Tier 1 troubleshooting for customer’s computer issues

- Designed stage sets- Operated analog sound board, lighting, and video camera- Mixed live sound for small groups to large bands