I oversee the revenue management of two premiere, luxury resorts in the Caribbean. Helped define and cultivate hotel positioning in the marketplace to drive incremental occupancy and market share growth. Success has been achieved through optimized hotel segmentation and yield management coupled with increased price position in the marketplace. I was nominated for Hyatt Revenue Leader of the Year in 2019.

I oversaw regional revenue management oversight of a portfolio of eight hotels across the United States under various ownership groups and hotel brands. Working closely with the revenue directors at these eight hotels, I led the portfolio to 7% market share growth. Coached and mentored on-property revenue managers to develop best-in-class talent. As a member of the Corporate support team, I worked closely with other regional directors in developing and implementing new strategies, tools and… Show more I oversaw regional revenue management oversight of a portfolio of eight hotels across the United States under various ownership groups and hotel brands. Working closely with the revenue directors at these eight hotels, I led the portfolio to 7% market share growth. Coached and mentored on-property revenue managers to develop best-in-class talent. As a member of the Corporate support team, I worked closely with other regional directors in developing and implementing new strategies, tools and processes to drive revenue performance across the company. I also assisted in project management through coordinating training for and assisting property revenue directors during the integration of Marriott and Starwood reservations and revenue management systems. Show less

I oversaw revenue management of four premiere full service hotels. These hotels ranged from resorts to primary convention properties in dynamic marketplaces. Across these properties I achieved double-digit annual market share growth by leveraging a diverse skill set of data analysis, demand forecasting, competitive pricing, and sales and marketing plan execution. As a member of the leadership committee, I was tasked with inspiring and leading the hotel team to greatness and I have had the… Show more I oversaw revenue management of four premiere full service hotels. These hotels ranged from resorts to primary convention properties in dynamic marketplaces. Across these properties I achieved double-digit annual market share growth by leveraging a diverse skill set of data analysis, demand forecasting, competitive pricing, and sales and marketing plan execution. As a member of the leadership committee, I was tasked with inspiring and leading the hotel team to greatness and I have had the honor of promoting several protégés throughout my tenure. Show less

I oversaw a team of two reservationists responsible for processing, reviewing and coordinating tens of thousands of hotel reservations per year. Implemented new organizational processes to create efficiency within daily, weekly and monthly tasks leading to increased productivity and accuracy. Though creative use of guest communication, I was able to increase upsell revenue potential during the reservation process several-fold. Worked closely with the operations, finance, revenue and sales… Show more I oversaw a team of two reservationists responsible for processing, reviewing and coordinating tens of thousands of hotel reservations per year. Implemented new organizational processes to create efficiency within daily, weekly and monthly tasks leading to increased productivity and accuracy. Though creative use of guest communication, I was able to increase upsell revenue potential during the reservation process several-fold. Worked closely with the operations, finance, revenue and sales teams to ensure departmental needs were met and exceeded. Show less

I was part of the management team responsible for the front office operation at a 836 room primary convention hotel. Oversaw a team of 20 front desk and telephone operators responsible for ensuring the efficient delivery of superb customer service.