Oversaw the customer service & tech support staff, providing technical insight as well as trained agents on best practices for customer and business based relations.Managed timesheets, payroll accuracy, and resolved any potential internal disputesActed as a first line of defense in the way of fraud prevention and analysis.Established correspondence with other corporate entities who served as fantastic partners in the way of shipping logistics, fraud prevention, and further marketing outreach.Actively sought and nutured long term B2B sales and parterships.