Alex Boylan Email & Phone Number

Cork, County Cork, Ireland

Cork, County Cork, Ireland

Team lead of the EMEA region, Senior Escalations Manager for major incidents and team trainer. Crisis and incident management supporting the Tanzu portfolio within Broadcom across the global theatres. Handling of critical incidents to external (customer advocacy) and internal (executive community) stakeholders. Full escalation ownership, managed with urgency and priority to support Customer Incidents by driving and supporting issue through to resolution. Customer advocacy and communication specialist.

Crisis and incident management supporting the Tanzu portfolio of VMware across the global theatres Handling of critical incidents to external (customer advocacy) and internal (executive community) stakeholdersEscalation ownership, managed with urgency and priority to support Customer Incidents Driving and supporting resolution and internal and customer communications

Cork, County Cork, Ireland

• Manage critical global escalation projects and issues• Manage incoming customer escalations with urgency and priority.• Negotiate and offer solutions to customers.• Completion of several daily reports for senior management.• Assist local account teams with finding support resources and solutions.• Volunteering for and leading internal Dell EMC projects.• Training and mentoring new team members.• Resolved critical problems, improved operations and provided exceptional client support.

Cork, County Cork, Ireland

• Analysis of complex data and orders with confidentiality for potential fraud risk.• Monitor and identify suspicious trends and patterns.• Outbound telephone calls to customers.• Manage, defend and analyze all allocated bank charge backs correspondence and accounts.• Proactively handle sensitive and complex non-standard queries/situations.• Time management, priorities and organise orders to process them on time.• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Master Of Arts - Ma, Criminology, First Class

• Majored in Corporate Crime and Drug addiction studies • Minor in Harm reduction policies and practices with reference to restorative.

Bachelor Of Arts - Ba, History And Politics, H2-1

• Majoring in global Gang Cultures and Medieval history • Minors in American history and politics, World War 2 history • Analysis.