Alex Busingye Email & Phone Number

Kigali, Kigali City, Rwanda

System AdministratorInstall, configure, and maintain server and network hardware and software.Monitor system performance and address issues promptly to minimize downtime.Manage user accounts, permissions, and access control.Provide technical support and resolve IT-related issues for end-users.Upgrade and patch systems to ensure they are up-to-date and secure.Data AnalystCollect and clean data from multiple sources to ensure data accuracy and completeness.Analyze data using statistical methods and data visualization tools.Collaborate with cross-functional teams to address business challenges through data analysis.Use data to support business decisions and provide actionable insights.Stay updated on data analytics tools and techniques.

Kigali, Kigali City, Rwanda

Provide Technical Support in the use of personal Computer hardware, and software.Routine checking of User account settings: Verify that account settings are configured correctly. Ensure Users are using the correct username and password, and that their emails account settings are correctly configured.Ensure that IT equipment are running optimally and troubleshoot any Issue that arise around them and offer solution.Responsible for asset Inventory, patch management and system monitoring.Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.Develop and maintain installation and configuration procedures and system standards.

Kigali, Kigali City, Rwanda

Daily system monitoring, verifying, and reviewing all hardware, server resources, systems, and key processes.Database User administration support.Investigating and troubleshoot related to IT infrastructure issue.Maintain operational, configuration, or other procedures. Performing updates and upgrades at OS level.Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.Develop and maintain installation and configuration procedures and system standards.

Kigali, Kigali City, Rwanda

Trainning Urubuto Users about Urubuto software.Installing and configuring computer hardware, software, systems, networks, printers, and scanners.Monitoring and alerting computer systems and networks.Firstline for IT support (Responding in timely manner to service issues and requests).Setting up computers for first use for new users.Provide training assistance for new technology.

Dubai, United Arab Emirates

Respond to customer inquiries and provide technical assistance and support via phone, email, and remote access tools.Diagnose and resolve hardware and software issues related to desktops, laptops, servers, and network devices.Analyze system logs and event data to identify root causes of technical issues.Create and maintain technical documentation for products and services.Collaborate with cross-functional teams, including developers and sales teams, to resolve customer issues and improve product offerings.Escalate complex technical issues to senior technical support engineers or developers as needed.Provide training to customers on new products and features.Participate in on-call rotation to provide 24/7 technical support to customers.

Gujarat, India

Developed software applications using C#, .NET, and SQL Server.Assisted in the design and development of software applications.Participated in the testing and debugging of software applications.Assisted in the deployment of software applications to production environments.