Alex C. Email & Phone Number

Newark-On-Trent, Nottinghamshire, United Kingdom

Setel are a Specialist IT & Communications company.

Nottinghamshire

Thoroughly enjoying my role. Working with a great manager who leads from the front and encourages individuals to work to their potential and beyond.I am asked to be a role model to colleagues and often find myself in a position where I am asked to work with and help them boost their confidence levels and their professional skills, particularly in clear speech, making yourself understood and conflict management.Another role I have been tasked with is to look after both more 'challenging' customers who demand more from our company, whether VIP customers or shareholders.As well as the above I am asked to produce very high quality documents for our company and department. I have also been instrumental in producing high quality internal documents and templates for our own staff so that one company image is portrayed whether Small to Medium Business (SMB) or corporate.The company I work for aims to turn over £65 million in 2017 and yet I feel that I am a valued colleague, not a number.

Newark On Trent

Making sure that our existing and new customers are delighted with their experience with us. Ensuring that best practise is followed at all times.Representing our company at events.Managing contacts, working directly with directors. Production of high quality documents, dealing with social media.During my first week at Blue Castle I managed to win an order for a compactor, something I knew nothing about however with the support of Dan Pegram and Andy Harrison I learnt that there were no boundaries to our sales.Over my time I dealt with many aspects of the waste industry. Whether dealing with single users who wanted confidential waste disposing or large corporate companies needing multi site collections I managed the whole process for them.In addition I looked after spot quoting for the website www.binhire.co.uk which came under the Blue Castle umbrella. I undertook all aspects of the quoting, chasing and delivering of the end product. I managed small to large jobs, including managing the whole bin requirements for the census disposal in 2011 which started as a spot quote for 10 x bins and ended up with over 400 bins on site. I have also managed other major projects for such companies as the National Railway Museum in York, HSBC, Suzuki, Kingspan and others.I have delivered bins, cleaned bins (and their contents!), ensuring that Blue Castle customers received the best experience that they could.Finally I also saw opportunities within our existing customer base. We regularly supplied ancillary products to our customer base such as bubble wrap, shrink wrap etc. I noticed that we were selling them at cost. I instigated a search for alternative suppliers who could supply the same quality product at a better margin. As well as this I also spoke to our existing customer base and negotiated sales to them of the same/ similar product. I arranged that the suppliers would deliver the product direct using Blue Castle paperwork therefore negating storage.

Worked with a team of 13-15 colleagues. Ensuring that all inbound calls were dealt with in a friendly and professional manner. Managing KPI's within the team and coaching, mentoring colleagues.Dealing with escalated calls.Management reporting.

Nottingham, United Kingdom

During my tenure at the College I managed several multi-million pound Government and LSC funded local, regional, national and international projects. From inception to dissemination I was involved at all levels giving guidance and advice, sense checking and providing feedback to all parties.I successfully bid on three occasions for Government funding and presented to various Government bodies.I represented the College at local, regional and national events where I was tasked with projecting a strong sales focus.

Southwell

Working both full time and later part time I played an integral part within the dealership. Initially dealing with sales I discovered a flair for delaing with the stock, both ordering, booking in, advertising and after care. When full time I worked 6 days a week (as we were shut on a Wednesday) and when part time I woked evenings and weekends. I thoroughly enjoyed my time here.

Uk And Europe

Starting as a part time sales assistant in Norwich I quickly became the branches top seller. I was then asked to work at the companies flagship store at London Bridge where excellence in customer service was required.Shortly after this I was asked to manage the mail order side of the company 'Hi-Fi Direct'. I turned this from a one person operation turning over around 10/14 K per week to over 50K per week with up to 13 staff managing all of the mails order, returns and customer helpline/ complaints. In addition my advice was sought in helping other branches improve their margin whilst delivering excellent customer service.I was part of the Richer Sounds buying group which trialled new products to ascertain their value in the marketplace.I was also involved in looking at helping other mail order businesses including Jessops photography where I worked closely with their team to improve customer relations and margin.

Norwich, United Kingdom

Managed a pre set area under Steve Longhurst (Profit Centre Manager).Set up recurring accounts as well as spot deals within the construction industry and sign indusrty.

Education record

Education record