Amber Cunningham Email & Phone Number

As an IT Support Specialist, I bring over four years of hands-on experience delivering comprehensive technical support and maintaining seamless IT operations across diverse environments. My expertise spans troubleshooting, system maintenance, server administration, and end-user support, with a proven track record of minimizing downtime and optimizing productivity.I specialize in diagnosing and resolving complex hardware and software issues, managing network configurations, and administering servers to ensure optimal uptime and performance. My experience includes managing Active Directory, Office 365 administration, and supporting infrastructure through tools like Cisco Meraki, SCCM, and SysAid. Additionally, I excel in physical server management, VoIP administration, structured cabling, and CCTV system maintenance.A key strength of mine is translating technical concepts into accessible information, empowering users through effective training and support. This communication skill enhances collaboration with cross-functional teams and ensures users are equipped to navigate IT systems with confidence.Committed to continuous learning, I actively stay abreast of the latest industry trends and technologies to deliver innovative solutions. My ability to adapt quickly and efficiently to evolving IT landscapes has enabled me to excel in diverse environments, from corporate settings to warehouse operations.In my current role at Leggett & Platt, I oversee IT asset management, support infrastructure upgrades, and collaborate on projects like system migrations and network enhancements. My responsibilities also include creating comprehensive documentation, coordinating with vendors, and optimizing IT processes to meet business goals.Driven by a passion for problem-solving and user satisfaction, I thrive in dynamic settings where I can make a tangible impact. Whether it’s implementing new technologies, streamlining workflows, or resolving critical system issues, I am dedicated to ensuring operational excellence and contributing to the success of my organization.