Alexandra Castanon Email & Phone Number

El Paso, Tx, Us

• Currently managing the setup of the Merck Productions System program for 7,000+ participants, overseeing enrollment, course forecasting, and troubleshooting to ensure efficient learning management.• Planning and leading a company initiative to automate and enhance the course updating process for the largest cross-functional team. Ensuring transparent communication with stakeholders regarding progress and timelines.• Coordinating global conferences within US locations, managing the delivery team, overseeing participant logistics, leading two teams, managing content creation, catering, and certification processes.• Orchestrating a global Technical Writing initiative, coordinating sessions across 9 sites for 2024, while overseeing financial approval challenges, ensuring stakeholder readiness, and conducting post-session data analysis.

New York, United States

As a Learning Program Manager for a nationally recognized property management company known for its exceptional resident service and dedicated local teams, I spearheaded the development and implementation of impactful learning programs. Additionally, I extended my expertise to create learning programs for four other businesses operating in the lending and mortgage service industry.Key Achievements:➡ Developed and managed learning programs for a global workforce, serving over 5,100 employees across multiple locations and overseas. ➡ Developed and implemented a comprehensive onboarding program for new hires, resulting in a 30% increase in employee retention and productivity within the first 90 days. ➡ Designed and launched a robust technical assessment program for the maintenance department, evaluating employees’ knowledge and skills in critical areas. This program led to a 65% reduction in work order revisits.➡ Configured and implemented Learning Management System (LMS) to facilitate the delivery of e-learning courses, resulting in a 45% increase in employee participation and engagement in online training programs.

Austin, Texas Metropolitan Area

A Senior Accountant for several small businesses, encompassed various financial responsibilities to ensure accurate and efficient management of the company's finances.Key Achievements➡ Provided comprehensive cash management support to small business owners facing cash flow challenges, enabling daily informed decision-making based on real-time financial results. ➡ Successfully established inventory setups for multiple clients, enabling streamlined tracking and accurate reporting of Cost of Goods Sold (COGS).

Austin, Texas, United States

A Senior Accountant for an advertising agency within the student housing industry. Developed and implemented standardized contract policies and procedures, ensuring compliance with regulatory requirements and reducing contractual risks for the company.Key Achievements:➡ Received recognition for providing accurate and insightful financial analysis and recommendations to inform strategic decision-making within the agency.➡ Supported over 100 clients in the financial institution space, ensuring accurate and timely financial reporting and analysis to facilitate strategic decision-making.➡ Played an integral role in executing over 219 successful marketing campaigns, overseeing an annual media spend of $5 million

Austin, Texas Area

A Training Manager for a Software Startup where I prepared a global team of accountants to expertly leverage 42 software packages providing intelligent bookkeeping and accounting solutions exclusively for small businesses.Key Achievements:➡ Streamlined a 1-month onboarding period down to <2 weeks by implementing a learning management system (LMS) and building a knowledge bank of video tutorials and helpful resources.➡ Developed 120 curriculums with a 20/80 split between U.S. technical accounting and software lessons, consistently identifying learning gaps, collecting feedback, and analyzing data to seize learning and development opportunities.

Austin, Texas

Accounting Supervisor for student housing management, where I oversaw a senior-level portfolio of 3rd-party owners consisting of 22 individual assets and owners who reported in full-cycle accounting.Key Achievements:➡ Conceived and rolled out a training curriculum, complete with how-to videos and policies and procedures for the accounting department. Onboarded nine new accountants with seven direct reports, 45 indirect reports, and 500 employees.➡ Saved $120K by automating processes, eliminating the need for two full-time hires.➡ Equipped five general managers with accounting know-how during a weeklong training program, composing and delivering 4 hours of content daily.

Austin, Texas Area

A property manager of an initial operations start-up property at the UT Austin campus, where I led a 7-person team to operate and manage a new student housing community with 674 units. Researched and negotiated the temporary leasing space to find our target's most relevant and high-traffic area. Key Achievements:➡ Achieved 100% pre-leased occupancy in 5 months before the building was complete.➡ Won 2 awards―the Corporate Integrity Award and the Corporate Spirit Award―standing out among 500 employees.

Austin, Texas Area

Corporate Communications, Liberal Arts And Sciences/Liberal Studies

Bachelor Of Arts (B.A.), Criminal Justice And Corrections