Timothy Mathews Email and Phone Number

Lead training design analysis with clients, SMEs, and coworkers to identify the best solutions for client training needs.Create customized training for Leadership with the GP Leadership team.

I coordinate with other ERG leads and leadership to create a more inclusive and aware employee experience. The Mind & Fitness Cafe is dedicated to embracing and supporting the whole-person employee. When a person is fully seen and heard they are better able to contribute with their whole selves.We create monthly Newsletters and hold monthly meeting session to talk about issues, support one another, and create a sense of community, fellowship, and trust.

Created, delivered and led New Employee Orientation classes via Web-Ex. Led training initiatives for existing employees on system updates.• Led Cultural and Social Responsibility classes for New Employee Orientation.• Created E-Learning modules using Articulate Storyline suite.• Created training pieces to update employees on changes to systems and processes.• Led training meetings to ensure the correct message was being delivered to the correct audience.

Developer• Created E-Learning modules using Articulate Storyline suite• Created Facilitator and Participant Guides using SharePoint Designer and Expression Web• Updated Instructor-Led Training Curriculum with SharePoint Designer and Expression WebProject Manager• Managed training projects from the initial ask, through development to release• Documented progress on training pieces• Led meetings with Subject Matter Experts, Co-workers, Manager and One-OffsCulture Leader• Participated in group meetings to create a larger sense of community among the Telecommuting employees• Led initiative to infuse trainings with Cultural Priorities (Integrity, Compassion, Relationships, Innovation, Performance)• Cultural Ambassador lead for my team

New Hire and Up-Training• Lead trainer for new Medical Students and Residents• Lead trainer for various groups and teams • Trained Physicians, Residents, Nurses, Support and Auxiliary staff for 4 departments• Used Net Learning LMS to record participant’s registration, attendance and completionGo-Live Deployments• Lead trainer and Instructional Designer for 2 initiatives • Trained staff and Floor Supported for 2 Go-Lives• Telephone Go-Live Support for 4 Go-LivesProject Management• Created Project Scope documents• Co-ordinated with VPs, Doctors, Nurses, Analysts in system improvements• Led weekly meetings on training design and development during development, creation, implementation and post-training periods• Led 6 Credentialed Trainers and 12 Super Users in training and user supportDeveloper• Created E-Learning using Captivate • Created curriculum for Instructor Led Training using University of Kansas Medical Center and Epic Templates• Created Instructor Guides, Participant Guides, Take-Aways and post-training follow-up documents

Training• Created curriculum for and train Microsoft Office applications from scratch• Trained hospital employees on Microsoft Office applications (Excel, Word, Outlook, PowerPoint, Access)Learning Management System Administrator• Created class assignments, recorded attendance and completion in Cornerstone LMS• Documented Organizational Talent Review for Managers to Presidents in Pathlore LMS• Administrator for Success Factors Performance Management System• Co-ordinated with Managers, Directors and Vice-Presidents to create custom training classesProject Management• Led 3 consultants in rolling out Outlook 2007• Worked with Vice Presidents in report creation• Presented Organizational findings to Directors and Vice PresidentsOrganizational Development• Led the Organizational Talent Review and Performance Management processes• Trained Senior Executives in usage of Organizational Talent Review systems• Created high-level, Organizational Development reports for leadership teams

Training• Trained new clients on Inventory Management program• Uptrained existing clients for updates and upgrades to the systemsCustomer Support• Lead Help Desk Call Support Specialist• Performed Customer Service for Phillips Medical Service Technicians on proprietary programs• Assisted Technicians in documenting their findings and ordering parts for medical device repairsQA• Searched for and documented on system bugs and errors for new program• Reported findings to development team

Training• Trained Pharmacy Technicians on Prescription Solutions proprietary programs• Trained Pharmacy Technicians to work in a call center environment• Assessed students’ acquisition of knowledge through a variety of formatsInstructional Design• Redesigned New Hire training from 6 weeks to 3 weeks• Created classroom exercises and classroom durables to enhance learning• Created e-learning modules using Captivate, Robo-Help and Manual and Articulate• Develop curriculum for proprietary programs, Microsoft Outlook and Microsoft Excel classesProject Management• Designed On-Demand training model to train 300 new Pharmacy Call Specialists o Allowed for up-training without impacting call through-put o Allowed to keep up with daily content updates from Medicare and Medicaid

Report Creation• Gathered information for financial programs and proprietary sources• Prepare performance measurements of client financial portfolios• Formatted reports to present to Financial AdvisorData Analysis• Researched money managers and choose the best fit for the client’s needs• Compared client results to matching indices ensuring accuracy

Training • Conducted classes, in-house and off-site, on various system applications• Classes taught include: all Microsoft Office Applications, Corel Applications, A+, Net+, Photoshop, Acrobat, Crystal Reports and Train-the-TrainerCustomer Support• Researched and resolved client questions/problems related to coursework or individual inquiriesInstructional Design• Participated in groups designing, developing and implementing of new courseware• Created exercises for topics requiring additional training