Alex Cavanagh Email & Phone Number

Business Intelligence for the Win.

Develop and implement strategies to achieve and improve TAPC goals, projects, events, programs, board performance, recruitment, orientation, and training.Provides advice and guidance to board members on board governance, fiduciary duties, and legal responsibilities.Provides operational reviews, design and implementation of new program opportunities Introduced the change of an agile based workflow to improve volunteer projects Reviews and provides feedback on grant, sponsorship applications and projects Works with board members to develop effective policies and procedures to ensure compliance with all relevant laws and regulations Provides training and support to board members on fundraising, strategic planning, and other key non-profit management topics Facilitates board meetings and retreats to help improve board effectiveness and performance Builds strong relationships with board members and provide ongoing support and guidance as needed

Greater Toronto Area, Canada

Championed business initiatives by developing comprehensive plans for operational and product synergies; while contributing to development of the platform- ensuring alignment with strategic goals to boost organization's success.Provided data-driven solutions to operational barriers which utilized learnings to improve user stories and work flows which delighted users with a parallel increase in quality of the tech & ops deliveries. Focusing on root causes to ensure sustainability.Pioneered a “calculator tool” used to invoice services & track productivity built with predictive analytics and platform data. Reducing complaints & time to invoice; correcting 100+ hours of errors; adding 50+ hours a month in revenue.Utilized stakeholder network to identify and document critical risk in new features of ERP including storage processing, client communication, error detection and data loss. Connected the dots amongst ERP capabilities & operations to uncover technical debt and sought to bring quality in project.Engaged with SME to understand journey and identifying needs for as opportunities. Applied learnings to provide solutions as user stories and ops workflows to delight users with a parallel increase in quality of the tech & ops deliveries. Simplified complex technical issues to a non-technical audience through process mapping and visuals.Sought out decision making data to bring alignment and drive development process; articulating team needs and finding common ground.Troubleshooted & documented platform issues; provided temporary solutions.Expanded ShuffleSpace in 2 additional staffed locations. Interim General Manager during rapid growth of +40%; significantly reduced damages from 6+ a week to 1 or less. Mentored operations team for self-organization utilizing productivity data and agile methodology.Active member of the Entrepreneurial Operating System® (EOS) team.

Greater Toronto Area, Canada

Led and managed the overall operations, strategy, and decision-making process for GTM.

Vaughan, Ontario, Canada

Developed comprehensive construction product launches; user adaption strategy and execution plans; leading cross-functional teams to build new product lines through project plans; achieving IHL's high-quality standards. Administrated the product launch plans bridging sales, marketing and purchasing. Lead cross-functional meetings focused on identifying inter-project dependencies among functional deliverables and plans. Worked with Sales to manage roll-outs and support large clients.Explored data across categories to reveal trends in the demand and use the learning to drive enhancements of the products.Researched and interviewed end-users to understand requirements and acceptance criteria for new products. Running sessions to gather requirements of new products. Sought out competitor insights and technology evolutions to ensure assortments’ market suitability. Used data to drive decisions, utilizing visualizations of this data to gain buy-in from the teams. Collaborated with structural & chemical engineers, safety standards bodies, government officials, customers, vendors, sales, purchasing and marketing to interpret project requirements and direct the project's direction to ensure quality and improve performance. Directed vision of sales and marketing collateral to support the commercialization of the product lines Supported ecommerce platform transformation into Shopify, developed new menu strategy and internal search attributes for ecommerce platform transformation. Developed competence to assist with SEO with meta tags; using JavaScript sought out and corrected bugs. Measured and monitored metrics and OKRs to ensure ongoing program success through-out lifecycle.Took ownership of projects' documentation and organization to ensure valuable data capture, access and learnings for future projects. Supported ERP transformation to Dynamics365.

Vaughan, Ontario, Canada

Refined IHL's CS and B2B Teams while facilitating a 20%+ growth in sales, through understanding pain points and the IHL selling & buying experiences. Grew a community of trust & transparency within the company through clear accountability and training practices. Earned my place with the Sales Team by seeking buy-in through demonstrationmy of value in analyzing client targets. Validated account database utilizing line of credit to re-qualify accounts; stale accounts reduced by 50%.Analyzed and solved sales-related barriers with a focus on understanding root causes and driving forward opportunities to enhance productivity and efficiency.Mapped customer segmentation, advised territory management, and implemented action plans to boost seasonal sales and optimize upsell processes. My approach relied on the use of CRM tools and sales enablement content. Optimizing our customer engagement efforts while driving long-term growth and profitability. Enabled Sales, Purchasing and Marketing teams to effectively communicate the products and leverage the appropriate tools at each stage of the customer buying journey.Sought to understand what motivated buyers, what they value and how they make purchase decisions, and transfer that knowledge to team to enable them to work smarter. Built the best practice documentation for the sales team to leverage through the entire sales cycle. Ensured the organization has a strong understanding of the competition. Leveraged understanding of the market to identify ideal customer persona to select for new products. Managed our sales insight community to understand and quantify high level concerns, value received from clients and critical capabilities of the products that drive the most business.

Woodbridge

Reinvented apparel business from $100,000 annually to $1.2 million and a $2.5+ million (2019). Achieved through a mix of third party brands and inhouse development of new styles. Managed buying and merchandising of apparel, footwear, and more. Monitored performance against key metrics to identify opportunities and issues.Drove inventory planning & replenishment through current and historical trends to maximize turns and own the returns process end-to-end. Engaged with buyers on a regular basis to understand pain points in workwear apparel.Explored data across categories to reveal trends in the demand and use the knowledge to drive product development.Continuously evaluated features of Privately Labeled collection against similar competitor program and offerings.Managed the development of techpacks; selection of partnering brands; and international production planning.Managed change related projects, including expansion to 160 000 sqft facility. Bridged communication of stakeholders and technical experts and city officials. Responsible for roadmap and implementation of schedule. Reshaped retail space based on market trends and team insights to create an innovative yet cost effective retail space. Notably, the aesthetic was then adopted by competitors like Atlas Tools.

Ontario, Canada

Managed categories with average sales of $36 million annually, including private labels for Walmart, Marks Work Warehouse and Costco. Utilized data to drive sales across Canada, contributing to the localization of the assortment for the Canadian marketplace. Easily balanced workload of multiple seasons at once. Utilizing organizational skillset to ensure priority between goods being transported, goods being sold, goods under development, goods in production and trends of future goods.Monitored sales performance against key metrics to identify opportunities and issues.Analyzed and solved production and wholesaling barriers with a focus on understanding root causes and driving forward opportunities to enhance revenue and efficiency.Drove inventory planning & replenishment through current and historical trends which maximized turns. Explored data across categories to reveal trends in the user satisfaction and used the knowledge to drive development.Continuously evaluated our product offerings against similar competitor programs and offerings. Took initative to refresh the seasonal, annual and multi-year brand strategies for Canada.Presented brand collection strategy at bi-annual sales meetings to Canadian management and American team representatives. Responsible for building sales enablement content print, & digital.Utilized data to drive vendor selection decisions, building friendships with international vendors.Built technical package standards for international sourcing

Waterloo, Ontario, Canada

Montreal, Quebec, Canada