Alex Cheong Email & Phone Number

• Business Analyst and Scrum Master for agile team responsible for delivering value and implementing new features for Parents Gateway – an award-winning mobile application in the public sector that aims to facilitate and.
• Collaborated with various departments and agencies to capitalize on opportunities to streamline manual processes and data sharing using a service journey approach.
• Delivered enhancements that have resulted in higher efficiency (30 mins saved per parent/teacher per week) and cost savings for the government.
• Delivered over 10 Minimal Viable Product (MVPs) in the timespan of 2.5 years.

• Collaborated with stakeholder groups across the organization (including regional stakeholders) to capture business/user requirements and proposing new solutions for CRM system to improve business processes.
• Driving and overseeing end to end project implementation - successfully implementing a new Microsoft Dynamics CRM portal to replace a legacy Siebel CRM system in 2015, resulting in significant cost savings for the bank.
• Involved in the data migration of an in-house Unit Trust system and ANZ customers’ data to CRM in 2017.
• Assisted in the setup for various bank’s initiatives like POSB Smart Buddy, DBS NAV Hub programs, contributing to the increase in digital customer engagement with the bank.
• Provided production support to a user base of 3800 across the organization daily.
• Supported 2 project releases for Your Financial Profile (YFP) application on mobile and desktop platform, with the introduction of 4 new insurance products in 2015.

• Performed User Acceptance Testing (UAT) for Customer Relationship Management (CRM) application on mobile and desktop platform.
• Collaborated with marketing, operation and distribution representatives to review CRM’s business and functional requirements.
• Mentored 3 new testers.
• Supported project manager in preparing and generating reports for higher management.

• Developed user guides and training materials for 80 end users across 4 government agencies.
• Executed and updated test scripts for UAT Testing.
• Maintained documentation.

Bachelor Of Science In Information Systems Management

• Second Major in Finance

Gce A Levels

• Distinction in Economics