Alex Choe Email & Phone Number

Toronto, Ontario, Canada

• Track and monitor problems to ensure timely resolution, identify recurring trends, document processes for future response.
• Provide basic hardware and software training to all end-users
• Deploy laptops based on predetermined IT standards
• Maintain the help desk ticketing system
• Perform post-resolution follow-ups

Toronto, Ontario, Canada

• Help Desk Support and Ticketing
• Provide technical Phone/Email support and proactive maintenance for all of our Managed IT Services clients and technology systems
• Daily monitoring of installed systems to ensure systems are functioning in accordance with all service level agreements
• Document, track, and monitor the incident in the ticketing system to ensure a timely resolution
• Patch management, Security and Server Management

Toronto, Ontario, Canada

• Provided timely and quality support on a daily basis through phone, email, and walk-in support.
• Provided troubleshooting and support for resolving technical issues with Windows 7/10 desktops, laptops, smartphones, printers, and scanners.
• Resolved more than 500 tickets about technical issues remotely.
• Monitored and troubleshot network connectivity with Internet connection issues.
• Managed more than 200 users on Windows AD environment.

Business Technology Management

Mathematics