Associate Project Manager
Current- Conducted ad-hoc analysis by utilizing information to make rational decisions and identify areas of improvement into insights within 24-48 hours
- Collaborated with Client Services team to execute a benchmarking study for a major retail client to highlight operational inefficiency and competitive positioning on factors such as price and customer service
- Analyzed claims made by various telecommunications companies to discern customers preferences and concerns to identify insights which was shared to over 100 stakeholders and informed strategic planning initiatives
- Proactively monitored response rates for a grocery retailer to swiftly identify problems and led to 70% reduction in client reported problems
- Implemented A/B testing of prize draw wording leading to a 15% increase in email engagement metrics