Alex Cooley Email & Phone Number

Cary, North Carolina, United States

• Hire, train, mentor and empower testers and leads
• Oversee prioritization and execution of test passes by 75 internal and external QA Testers according to quality requirements within the context of competing levels of risk and urgency in upcoming releases' features
• Analyze test results and defect rates, and correct coverage gaps
• Report defect trends and at-risk areas, escalating priority issues as they arise
• Think critically to leverage technical knowledge of internal tools in collaboration with peers to find solutions and workarounds for issues impacting product quality instead of acquiescing to suboptimal outcomes
• Work closely with production, development, and QA across multiple game pillars to share best practices and ensure alignment on processes and technical requirements

Cary, North Carolina, United States

• Prioritize and assign test passes to QA Testers
• Review reported bugs and completed tests for accuracy
• Coordinate and clarify testing needs with analysts, the development team, and the production team
• Manage a smaller, focused team of QA Testers to coordinate early detection and reporting of crashes
• Train newly-hired QA Testers
• Create and maintain in-house documentation

Cary, North Carolina, United States

• Manual testing of unreleased features

Raleigh, North Carolina

• Led contractors, staff and volunteers to design and open this new location, helping Habitat Wake tie for most ReStores within a single Habitat affiliate nationwide
• Initial sales goal surpassed by 21%, achieved 28% growth second year, and 12% growth third year

Wake Forest, North Carolina

• Voluntarily transferred to resolve a crisis after Wake Forest management team suddenly left the organization
• Created a stable environment for existing staff, new staff, and volunteers to succeed
• Exceeded annual sales goal by 58.6%

Fuquay-Varina, North Carolina

• Worked with the director to plan and oversee location upfit, hire a team, and open this new ReStore location
• Exceeded annual sales goal by 38.6%

Cary, North Carolina

• Transformed the cabinet sales program from one generating $17,200 in the previous year to $144,600 this year through active sales and CAD software implementation
• Coordinated with local courts to partner with court-ordered community service workers
• Achieved 23.9% year-over-year revenue growth

Raleigh, North Carolina

• Focused on policy development and iterative improvements to store processes

Raleigh, North Carolina

• Recruited, trained and retained a roster of over a dozen ReStore volunteers
• Wrote content and helped update employee and volunteer handbooks.

Raleigh, North Carolina

• Customer service, merchandising, receiving, leveraging volunteers to achieve daily objectives

Raleigh-Durham, North Carolina Area

China

Honduras

• Potable water system design, topographic surveying using a theodolite, community outreach and education

Sacramento, California Area

• Post-Katrina disaster recovery, construction, volunteer kitchen support, invasive species removal, community outreach