- Collaborated with other City departments (Parks, Recreation and Neighborhood Services,Public Works and Transportation) and external partners to support Permit-driven activities,planning, and program implementation- Coordinated the Full Trash Capture project with the departments of Public Works andTransportation- Coordinated trash reduction requirements for private parcels that drain to the public storm system- Implemented the Trash Receiving Water Monitoring Plan by collecting and categorizing trashat cleanups and identifying trash pathways- Compiling data and narratives for the Stormwater Annual Report- Conducted assessments to evaluate the effectiveness of implemented trash control measures to demonstrate compliance.- Assisted with continued implementation of the City’s Long-Term Trash Load Reduction Plan and expansion of trash control measures for unprogrammed areas of the City- Supported the City’s plastic bag and foam food ware ordinances by responding to inquiries, updating and tracking metrics, and ensuring businesses are in compliance- Led public education and outreach activities and managed grants and associated contracts

- Worked closely with the General Manager and Director of Digital Marketing todeliver against channel roadmap and enterprise level initiatives.- Consistently improved the performance of email marketing and identify theenhancement opportunities to maximize ROI. Evaluation index will includeopen rate, click-through-rate and conversion rate of automated emailcampaigns as well as revenue/margin growth driven by email marketing.- Collaborated within teams as well as with other departments to ensure thatall email messaging and offers are correctly presented to customers and allemail related customer issues are efficiently solved.- Translated data into insights: built, monitored, tracked and reported email marketingKPI’s.- Maintained relationships with key vendors and agencies such as Klaviyo andDot Digital.- Implemented and developed triggered lifecycle email and SMScampaigns.- Collaborated with team members on style and contents of the emails based on industry trends and internal analytics.- Created and executed data-driven, dynamic automated campaigns anddeliver highly targeted/segmented e-commerce marketing campaigns,lifecycle messages, retention/reactivation programs, optimization based onperformance.

- Identified the waste disposal and recycling needs of commercial businesses, multi-family complexes, and schools and provided all customers with appropriate educational information necessary to make informed, environmentally forward decisions relative to waste reduction, reuse, and recycling activities per Palo Alto’s Recycling and Composting Ordinance.- Conducted waste audits and in-person waste sorting training with businesses and residents.- Maintained detailed records related to enforcement protocols and audits.- Created innovative databases, maps, and processes to aid in the effective implementation of new programs, including the expanded Clean Up Day program and Deconstruction Ordinance.- Worked closely with GreenWaste of Palo Alto’s Operations staff on all compliance measures, logistics, and protocols.- Lead the implementation of outreach efforts relative to the City of Palo Alto’s new Deconstruction Ordinance and helped plan recycling and waste disposal needs for special events and large venues.

- Created original content for a sustainability focused monthly newsletter- Worked closely with the communications team in order to ensure good social outreach through email and social media- Helped plan large annual convergence event- Used web applications Mailchimp and Canva to create enriching content for subscribers

- Provided one-to-one and/or small group instruction online, based upon each client’s learning needs-Worked with the Center Director, Associate Center Director, and Consultants to implement client instruction plans- Facilitated the use of curriculum provided for Lindamood-Bell Academy students-Interacted positively and professionally with clients and staff to provide a safe and positive learning environment-Used provided technology to facilitate online instruction and manage client records

Summer Seasonal Employment