Alex Clark Email & Phone Number

London Area, United Kingdom

I worked closely with some challenging customer stakeholders and led interactive workshops to gather their insights and feedback. This helped us create a clear and effective Target Operating Model (TOM) blueprint, ensuring a smooth transition into the implementation phase and setting the stage for success.• Led discovery and TOM re-design for HMRC CTDIO Supplier Management through system and process improvement to enhance operational efficiency.• Standardised 11+ siloed IT business areas and successfully designed nationally automated processes to co-create new TOM and streamline workflows.• Drove 40% headcount efficiency savings by delivering new organisational design blueprint and optimising system and process integration.

London

During this tenure, I implemented a process inventory database and led governance meetings to enhance operational oversight. By conducting process efficiency assessments, Target Operating Model (TOM) evaluations, and vendor reviews, I helped drive improvements and streamline operations for better performance across the board.• Spearheaded global HR process efficiency and TOM redesign to identify areas for improvement and achieve FTE savings.• Standardised siloed regional HR processes into globally automated systems and shifted work from HR Ops and vendors to an offshore Bangalore Ops team to enhance overall efficiency.• Delivered 14 FTE headcount savings within six months through targeted process efficiencies to optimise resource allocation.

London

• Continuation of Capita experience, working client side within FSCS’ Change Management team as PM / BA to impact assess FCA regulation on the Pensions industry, identifying risk mitigations and delivering a business readiness roadmap.

London, England, United Kingdom

I spearheaded the implementation of an AI-based claims handling system for FSCS, utilising Azure Data Lake, Optical Character Recognition (OCR), and Voice-to-Text (IVR) technologies to streamline processes and significantly reduce manual handling time. Additionally, I co-ordinated security clearance for the entire consultancy, acting as the lead point of contact and ensuring compliance across all projects.• Designed and delivered compensation scheme for HM Treasury in collaboration with FSCS, addressing intricate legal considerations and complex system development.• Successfully managed 10 workstreams to deliver £116M in compensation, whilst controlling costs at £1.8M in non-levy funding, ensuring financial efficiency, and maintaining compliance.• Developed government propositions for MoJ and Local Government to enhance service offerings and support strategic growth initiatives.• Spearheaded “Customer Management Cost Savings Challenge,” and efficiently evaluated long-term TOM restructuring and quick-win contract efficiencies to identify cost-saving options and drive operational savings.• Delivered high-quality data analysis for NHS "Bring Back Staff" initiative under tight deadlines, whilst working evenings, weekends, and holidays to ensure timely execution.• Ensured scheme management at 17% under budget to reduce projected costs from £2M and guarantee efficient resource utilisation.• Received internal Customer Experience Award for successfully leading project team to exceed customer service expectations.

London, United Kingdom

As Scrum Master, I led a team of four Business Analysts, driving agile best practices to improve delivery speed and quality while ensuring we met key project milestones. I presented strategic recommendations to the sub-committee steering group, facilitated workshops, and supported the development of financial business cases to secure essential funding. Key initiatives I delivered included web-hosting policy, hosting cost optimisation, tagging policy, cyber security measures, Age of Tech, Register of Tech, and Digital Modernisation and Migration projects, all aimed at enhancing infrastructure efficiency. Additionally, I mentored two BAs, supporting their growth and ensuring high-quality deliverables across multiple initiatives.• Headed service consultancy team as PM/BA for nationalisation of probation service and led design and delivery of multiple digital mini-services to enhance operational efficiency.• Directed strategic analysis for estate-wide cloud migration to identify process improvements and optimise operational performance.• Reduced AWS hosting costs from rapidly increasing £200k per month by implementing cost-saving strategies and preventing further budget escalation.• Developed and presented comprehensive business case through end-to-end mapping, tech cost analysis, and option evaluation to drive actionable insights for cost reduction.• Achieved substantial savings by limiting AWS server hosting costs, mitigating financial impact, and improving resource allocation.

London, United Kingdom

In this role, I conducted a comprehensive end-to-end analysis, including activity analysis, process mapping (AS-IS and TO-BE), and cost-benefit analysis to provide data-driven insights for FTE cost savings. By evaluating multiple options—such as no change, process adjustments, hubbing, and outsourcing—I delivered cost-effective solutions tailored to the business needs. I also identified and assessed technology solutions, including Applicant Tracking and Vendor Management Systems, to streamline temporary staffing processes and improve resource allocation.• Led advisory on TOM and workforce impact of system implementation for Country and Regional Directors across 24 countries, identifying potential 30% FTE reduction.• Presented analysis of areas most at risk and proposed solutions for repurposing roles through IT upskilling to mitigate job loss and enhance workforce adaptability.• Developed and presented business case for optimal resourcing model for temporary staff as well as recommended TOM options and process improvements to enhance cost efficiency and maintain customer service excellence.

London, United Kingdom

I led the reward function for the London office, working closely with HQ in Milan and Munich to ensure alignment across regions. I directed the full bonus and salary review process, overseeing each stage of the on-cycle pay review for the London office to deliver accurate and timely results. Additionally, I managed off-cycle reward initiatives, driving improvements in compensation processes and policies. I oversaw the implementation of a new Global HR SAP system, delivering training and facilitating the adoption of new functionalities to enhance operational efficiency. I also co-ordinated the successful local implementation of the "sell to cover" tax scheme for share deferrals, ensuring compliance and smooth execution.• Influenced 47 Senior Investment Bankers to accept new share deferral terms, achieving over 90% first-round success rate in deferring bonus payouts beyond market benchmark of four years.• Advised Business Heads across US, UK, and Asia regions on strategic pay decisions to ensure competitive and fair compensation structures.• Designed and implemented compensation modelling and benchmarking tool to enable accurate and data-driven decision-making for pay reviews and adjustments.Prior experience as Project Manager/Business Analyst, Financial Services Compensation Scheme, FS Quango, London, UK | Business Analyst, Imperial Tobacco, FMCG, Bristol, UK | Reward Consultant, Christies, Auction House, London, UK | Reward Consultant, Challenger, Investment Management Firm, Sydney, AU | Compensation Specialist, VTB CAPITAL, Russian Investment Bank, London, UK | Senior Reward Analyst, Towers Watson, Global HR Management Consultancy, London, U.K. | Management Information Analyst, HSBC, Investment Banking Division, London, U.K. | Reward Analyst/Consultant, HAY GROUP (now Korn Ferry), Global HR Management Consultancy, London, U.K.

Master Of Arts In Industrial Relations And Personnel Management

• CIPD Qualification with Internship at Accenture • Thesis: Econometric (Statistics) research on impact of ‘High Performance’ HR practices.

Bsc In Economics

• Modules: Finance, Accounting, Statistics, and Econometrics