I work to solve interesting problems and provide business impact using various Natural Language Processing (NLP) and Machine Learning (ML) techniques.

I work to solve interesting problems using various Natural Language Processing (NLP) and Machine Learning (ML) techniques.

• Manages administrative duties including answering the phone, organizing documents, and maintaining records.• Provides warm and inviting customer service to meet residents’ needs.

• Prepared in-depth instructive reports and presentations on current issues facing Floridians such as: o The regulation of Pharmacy Benefit Managers (PBMs)o Income Share Agreements (ISAs) as a potential solution to the student debt crisis• Presented research findings to a panel of staff and facilitated the discussion on the issue.• Visualized data using Tableau to enhance the analysis and aid understanding. • Gathered, merged, and cleaned data from various government and private sources using excel and SAS.

• Advised guests on their technology needs including computers, tablets, smart home devices, and accessories.• Recommended optimal solutions at any budget to maximize customer satisfaction and drive sales.

• Managed administrative duties including submission of incident/weekly reports, resident check-in/out forms, and key management.• Advised 45 first-year students on academic and personal matters to improve their experience at FSU.• Developed and facilitated programs for residents individually and in collaboration with other student leaders.• Mediated conflicts amongst residents.