Alex De Castro Email & Phone Number

• Recommend products based on customer needs, answer questions regarding products.• Maintain a knowledge of sales, promotions, store policies, and security practices.• Prepare sales slips and contracts, arranged delivery and facilitated special requests and orders.• Responsible to sell products such as insurance and service contracts, arranged financing options for customers.• Provide customers with timely and accurate information as related to product specifics, pricing, delivery and order status.• Demonstrate professional customer service to external and internal showroom clients.• Support the branch achievement of target profit margins through innovative sales tactics.• Identify and develop business strategies to improve sales, attract customers and support new and existing accounts.• Conduct an average of 4 financial applications per day, aiding clients with their payment plans.Achievements: • Assist an average of 20 customers per day in finding selective items, providing recommendations that generate more than $150k monthly for the store, including services and warranties• Achieved an average of 130% of the sales goal for four consecutive months.• Provide outstanding customer service, increasing repeat and loyal customers by 60%.

• Greeted incoming and departing Guests warmly with a genuine smile and eye contact; escorted them to assigned dining area; presented menus; announced waiter's name• Issued receipts, refunds, credits or change outstanding to customers• Took orders from customers and input their selections into the restaurant’s computer systems• Executed menu presentation and shared distinguished knowledge of the gourmet menu items• Ensured prompt and courteous attention to customer needs while providing customer support

• Supervised the office’s operations, administrative, customer service and employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. • Communicated with clients to understand their needs and explain product value.• Built relationships with clients based on trust and respect.• Resolved customer complaints or answered customers' questions regarding policies and procedures. • Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. • Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.• Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.