🗣 “Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.” I am a seasoned, dynamic, and performance-driven strategist with strong business acumen and 10+ years of experience in business operations oversight and cross-functional team leadership. I am a resourceful business leader with active involvement in shaping long-range vision and strategy and aligning people and departments to create long-term shareholder value. I have a proven track record of success in realizing excellent results through introducing L&D, propelling new business development efforts, and identification of innovative and cost-effective solutions. I am adept at embedding a diverse and continuous improvement culture, driving teams on multimillion-dollar business initiatives, and building strategic partners to propel business growth. 🏆Following are some of the highlights of my career: 👉 Achieved “strong” OCC rating with zero Matters Requiring Attention (MRA’s) by collaborating with control leader to deliver required presentations and support. 👉 Realized .05% PER 1 and 2% PER 2 findings goals for 2016 and 2017 by coordinating the development of control management information systems reports in collaboration with the risk team. 👉 Received positive feedback and recognized for achieving savings of $20M by delivering NCL project, exceeding budget goals by $217K, and maintaining customer complaint volume at 0.42%. 👉 Achieved “Pinnacle Award” for delivering service excellence in 2016, leading a dedicated team of 120 in-direct reports, and coordinating all aspects of change management across two locations. I have a well-developed ability to adapt in a rapidly changing environment, by cultivating relationships, demonstrating flexibility, and leveraging an entrepreneurial mindset. Feel free to contact me if you want know more about my experience, passion, areas of expertise, or the improvements I can make to your organization.