Alexander Doerr Email & Phone Number

Salt Lake City, UT, US

Draper, Utah, United States

• Developed and implemented automated testing frameworks for Vindesking deals, ensuring seamless processing of vehicle deals from financing to contracting.
• Redesigned legacy test logic using.NET and Selenium, adhering to SOLID principles to enhance maintainability and readability of the codebase.
• Implemented CI/CD pipelines using GitHub Actions to automate daily test executions, reducing manual testing efforts by 75% and improving test reliability.
• Achieved significant improvements in test reliability and efficiency, reducing test execution time by 30% and increasing the ease of maintaining and scaling the test suite.

Salt Lake City, Utah, United States

• I excelled in resolving customer inquiries with efficiency and accuracy, handling a diverse array of issues from Nitro card sign-ups to rewards account adjustments.
• Demonstrated exceptional problem-solving skills by quickly identifying and addressing customer issues, ensuring a seamless experience for users navigating our website and services.
• Played a pivotal role in the Nitro escalations team, where I was responsible for rectifying backend account discrepancies, leading to improved customer access to Nitro accounts.
• Spearheaded the documentation process, creating comprehensive records that enhanced team capability in providing consistent customer support.
• Initiated and led a training program to expand the Nitro escalations team, fostering a collaborative environment and enhancing our service quality.

Sandy, Utah, United States

• Led a proof of concept to assess transitioning the QA framework from Selenium to Playwright.
• Developed and executed essential test cases using.NET and Playwright, showcasing improved testing capabilities.
• Presented findings to the QA team, highlighting benefits such as enhanced test speed and code maintainability.
• Collaborated with team members to explore integration strategies, fostering a smoother potential transition.

Draper, Utah, United States

• I navigated the complexities of customer service with a regulatory twist, adeptly managing inbound calls to assist customers with their contact lens orders.
• Ensured legal compliance by meticulously helping customers submit or update their contact lens prescriptions, liaising with doctors’ offices when necessary.
• Streamlined the prescription verification process, significantly reducing wait times and enhancing customer satisfaction.
• Spearheaded the documentation process, creating comprehensive records that enhanced team capability in providing consistent customer support.
• My commitment to detailed documentation and proactive problem-solving not only met but often exceeded customer expectations, fostering trust and loyalty to the brand.

Bachelor'S Degree, Computer Science, 3.99

Bachelor’s Degree in Software Engineering

Massage Therapy/Therapeutic Massage, Gpa 3.88