Alex Doyle Email & Phone Number

Responsible for designing and enhancing services for ALDI's global digital transformation program, driving improvements to the company's digital presence in the retail sector, and implementing ecommerce initiatives to deliver a standardised global template. Skilled at collaborating with cross-domain teams and business stakeholders to gather requirements and translate them into epics and user stories for product development teams. Key contributions: - Service design lead in the comprehensive redesign of ecommerce payment processes across multiple countries, addressing customer, user and business needs, ensuring alignment to strategic goals.- Acting as a subject matter expert for Payments within the eCommerce space, providing global coordination and relationship management between countries and payment services providers.- Promoting user-centered design principles within Customer Interaction services that align with brand values. - Leading design workshops to achieve global alignment on ecommerce template design. - Presenting design recommendations to senior stakeholders for global alignment. - Manage and lead the project team, prepare project plan and ensure time and quality commitments are met.

Responsible for overseeing global payment services projects within the Customer Interaction Domain. Collaborating with international stakeholders to define requirements, driving ALDI’s global payment strategy, and optimising online payment operations. Skilled at working effectively with technical development teams and business stakeholders, analysing the global payment landscape, and identifying opportunities to optimise payment services.Key contributions: - Led the implementation of a global payment service provider across multiple ALDI markets.- Conducted research and vendor selection process for a Customer Interaction project, overseeing the technical implementation and testing.- Developed a global payment strategy, providing strategic recommendations and identifying opportunities for payment optimisation, contributing to cost savings and improved user experiences.

Leicester, United Kingdom

Project managed the replacement of a digital customer onboarding platform, working with a third-party software development vendor to design and build the replacement platform within an agile delivery framework. Additionally, led a project team through a discovery phase to identify and select a new digital Savings and Investments platform. Key responsibilities: - Engaged in sprint planning, reviews, and retrospectives, simultaneously overseeing requirement changes through stakeholder meetings and assessing their influence on the final product, project timeline, and budget.- Ensured comprehensive understanding of requirements by product development teams through regular onsite meetings.- Supported the Test team by assisting in delivering sprint releases to test environments and managing defects.- Chaired steering committees with senior management to provide project oversight.- Conducted research on third party software vendors and coordinated RfP evaluations.

Successfully led and contributed to small and large-scale projects, including the closure of a legacy product as part of the M&S Bank simplification process. Managed the delivery of the customer communication strategy to a base of 50,000+, achieving a £100,000 cost-saving and a £2 million revenue increase through debt collection. Also delivered regulatory changes for tax-year end, managed complex investment projects, and executed card and loan campaign to boost customer growth and retention. Key responsibilities: - Led requirements gathering workshops and conducted ‘as is’ and ‘to be’ process mapping.- Responsible for weekly reporting to senior level steering groups to secure stakeholder buy in to working group recommendations.- Managed budgets (up to 250k) and project resource directly involved in delivering the work required - Collaborated with internal business teams and global I.T resource to create and execute end-to-end plans.