Alexander Thomas Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

Established North America Field Communication Community of Practice leveraging data-driven decisions to create governance, best practices and resources for consistent and effective field communications to Gap Inc.'s 4 Brands and ~2500 North America stores, coordinating its 100+ contributors, managing 4,000+ annual communications.Developed and led cross-functional workload initiative process capacity mapping enterprise-led field workload drivers, driving external and internal customer satisfaction, enhancing organizational effectiveness though improved payroll utilization.Drove evolution of North America stores knowledge management standardization program; cataloging, reviewing and editing stores' resources, including annual maintenance process, improving resource accessibility through a redesigned customer-centric repository while decreasing overall resource count by ~12% (2,583 knowledge articles).Trusted senior leadership advisor to functional Leads and Heads of Stores, keeping Brands competitive while understanding the impact of enterprise led initiatives on customer experience, store workload, productivity, employee engagement, and compliance.Cross functional lead on Stores’ Digital Engagement project. Led project working group charged with strategy development for future of stores digital engagement capabilities, including current state root cause analysis, future state requirements and business case development. Execution lead for employee engagement licensing project; identified and led remediation of enterprise process for store employee technology licensing, realizing in $209k annual savings. Created resources for utilization of appropriate licensing, partnered with Employee Enablement Teams to update process and approval flow for future store tech requests.Influenced and led ServiceNow field implementation change management and communication strategy for North America stores.

New York City Metropolitan Area

Developed and led first enterprise-wide field communication team and implemented supporting process serving all Gap Inc. business partners and North American stores. Incorporates automated project intake, tracking, reporting, and editing all for messaging, incorporating process for internal graphic design elements, content management, localization and publication. Streamlining internal business processes and output for NA stores' organization.Improved customer experiences, simplifying field communication vehicles through evolution or elimination of content and modernized design standards for stores' communication platform. Created actionable feedback loops, learning directly from end users, leveraging insights to inform brand and enterprise communication strategies. Influenced and led field communication strategy for Workday implementation for North America stores. Developed standardized peak season field communication strategy for all contributing business partners, improving operational effectiveness while decreasing message count over peak season by 30-45% (brand specific).Increased communication platform functionality delivering new field communication capabilities through improved vendor management in partnership with internal Product Management Team. Beta-tested product & platform enhancements and functionality to elevate store and employee experiences.

New York City Metropolitan Area

Developed and implemented Brand field communication strategy and led team, driving messaging and resource consistency, minimizing message count, and streamlining communication vehicles, end-to-end program management. Created efficiencies in store promotional process and communication, increasing field visibility for changes from less than 24 hours to 3 days while decreasing overall promotional message count by ~70%.Project Lead for Quarterly Store Strategy video conferences, coordinating Brand C-Suite leaders and Specialty and Factory functional leaders and their content, development of run-of-show, creation of presentation materials and ownership of hosting responsibilities. Bringing to life seasonal HQ product, marketing, inventory, people and customer strategies for 500+ North America stores. Developed North America stores’ promo incident management process. Led cross-functional team of pricing SMEs, Inventory Management, Finance and IT teams to diagnose and resolve pricing and promotional code discrepancies. Decreasing resolution time by 500%, improving gross margin and customer satisfaction.Special Project Lead, Gap and Banana Republic store leadership structure. Redefining division of responsibilities for all store leadership roles for North America stores through cost and workload analysis. Managed Head of Store/senior store leaders, HR and Field Finance stakeholders and led resource development.

New York City Metropolitan Area

Created commercial plan communication process for Gap North America stores, standardizing deliverables and timelines for HQ business partners, building consistency across stores' organization resulting in improved signage execution, more efficient product life cycle and decrease in commercial plan payroll usage by ~5%.Project lead evolution of Brand Workload Calendars, incorporating all recurring labor and programmatic workload, providing fleet a singular workload planning resource. Developed sustainability processes and resources for all supporting workstreams.Led store testing execution for Gap Brand North America fleet; developed and drove communication strategies, internal tracking resources, communication templates and quarterly newsletters building awareness, knowledge and ability. Hosted field stakeholder sessions with senior field leadership and cross-functional business partners resulting in process evolution and improved testing adoption.

San Francisco Bay Area

Project Manager Gap North America Pricing & Promotions, San Francisco (2016-2017)Project Manager Gap Specialty North America Pricing & Promotions, San Francisco (2015)Gap Multistore General Manger, San Francisco (2013-2014)Gap General Manager; Dublin, CA (2013)Gap Flagship Operations General Manager, San Francisco (2010-2013)Gap Flagship Operations Associate General Manager, San Francisco (2009-2010)Gap Flagship Visual Associate General Manager, San Francisco (2008)Gap Flagship Customer Experience Assistant Manager, San Francisco (2005-2007)Gap Flagship Stock Supervisor, San Francisco (2003-2005)

Biochemistry

Applied Economics

Associate Of Science - As, Chemistry