Alex Durden Email & Phone Number

Conduct full performance field and vehicle training programs for technicians weekly.Effectively solve problems independently; manage complex issues and escalations.Maintain daily and weekly revenue and production statistics.File and maintain Workers' Compensation claims and Incident Reports.Collaborate with sales teams and managers to ensure targeted goal success.Investigate and resolve employee grievance and dissatisfaction concerns.Research, identify and resolve customer issues.Ensure compliance with Florida Department of Agriculture and Consumer Services regulations.Assist in biannual audits and inspections.Research and analyze skills to identify training needs in the workplace.Examine hazardous incidents and accidents to uncover causes and provide corrective action.Ensure compliance with safety standards to promote a healthy work environment for employees.Handle emergency procedures and response plans.Inspect occupational injuries and property damage.Reduced chemical supply cost by modifying the injection system on company service vehicles.Reduced employee In-Branch time by 20% thus increasing daily productivity.

Trained employees on best practices of sales, customer service and daily operationsInstructed new hires on performing safety checks and operating company vehicles.Trained and mentored employees on lawncare, tree and shrub, mosquito, pest control and aeration applications and procedures.Educated employees on DOT compliance.

Applied lawn and shrub treatment services based on the individual needs of each customer.Boosted branch profit by securing new customers and up-selling existing clients.Educated existing customers about new treatment options to extend the life of their lawn.Achieved daily production and sales goals on a consistent basis.

Promoted and sold new market products to vendors.Maintained customer inventory levels.Designed customer product advertising displays.Maintained and sold forty plus accounts weekly.Continually met and exceeded weekly revenue goals and monthly sales within the company.truck maintenance and daily safety inspection

Recruited eligible and responsible job seekers for temporary and career placement.Interviewed, coached and trained candidates while guiding them in their employment search.Conducted performance reviews and exit interviews.Efficiently utilized proprietary software to match candidates with potential employers.Handled timesheet collection and data entry into the payroll system.Set up and managed employee direct deposits and weekly paycheck distribution.Contributed to the innovation of the company policy and procedures manual.Created web campaigns to attract potential candidates for hire.Generated and distributed a weekly newsletter to former and current clients which advertised new employees for hire.

Certified Forklift Operator

Certified